---
title: "What's new in the 8x8 Contact Center 9.10 release?"
slug: "what-s-new-in-the-8x8-contact-center-9-10-release"
updated: 2026-07-23T10:07:00Z
published: 2026-07-23T10:07:00Z
canonical: "help.8x8.com/what-s-new-in-the-8x8-contact-center-9-10-release"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What's new in the 8x8 Contact Center 9.10 release?

> [!NOTE]
> Note:
> 
> The **8x8 Contact Center** 9.10 release is coming soon.

We have introduced the following enhancements to improve the productivity of agents, supervisors, and administrators in our new release of **8x8 Contact Center**.

- [Controlling call recording on third-party transfers](/documentation/docs/controlled-call-recording-on-third-party-transfers)
- [Introducing SMS channels](/documentation/docs/introduced-8x8-contact-center-sms)
- [Introducing agent whisper for phone queues](/documentation/docs/introduced-agent-whisper-for-phone-queues)
- [Transferring chat interactions with contextual information](/documentation/docs/transferred-chat-interactions-with-contextual-information)
- [Intelligent routing of chat interactions based on customer data](/documentation/docs/intelligent-routing-of-chat-interactions-based-on-customer-data)
- [Enhancing data augmentation](/documentation/docs/9-10-release-enhanced-data-augmentation)
- [Announcing end of life for Support Center functionality](/documentation/docs/announced-end-of-life-for-support-center-functionality)
- [Bug fixes 9.10](/documentation/docs/bug-fixes-9-10)