---
title: "What's new in the 8x8 Contact Center 9.12 release?"
slug: "what-s-new-in-the-8x8-contact-center-9-12-release"
updated: 2026-07-23T10:06:38Z
published: 2026-07-23T10:06:38Z
canonical: "help.8x8.com/what-s-new-in-the-8x8-contact-center-9-12-release"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What's new in the 8x8 Contact Center 9.12 release?

We have introduced the following enhancements to improve the productivity of agents, supervisors, and administrators in our new release of 8x8 **8x8 Contact Center**. The highlight of this release is the introduction of progressive and predictive dialers.

- [Introducing Progressive and Predictive Dialer](/documentation/docs/about-8x8-auto-dialer)
- [Enhancing performance of broadcasting](/documentation/docs/enhanced-performance-of-broadcasting)
- [Improving status update of queues and agents](/documentation/docs/improved-status-update-of-queues-and-agents)
- [Providing better customer-to-agent chat management during service disruptions](/documentation/docs/provided-better-customer-to-agent-chat-management-during-service-disruptions)
- [Improving license provisioning for multi-region customers](/documentation/docs/improved-license-provisioning-for-multi-region-customers)
- [Supporting Expert Connect for multiple regions](/documentation/docs/supported-expert-connect-for-multiple-regions)
- [Bug fixes 9.12](/documentation/docs/bug-fixes-9-12)