---
title: "What's new in the 8x8 Contact Center 9.16 release?"
slug: "what-s-new-in-the-8x8-contact-center-9-16-release"
updated: 2026-07-31T13:58:50Z
published: 2026-07-31T13:58:56Z
canonical: "help.8x8.com/what-s-new-in-the-8x8-contact-center-9-16-release"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What's new in the 8x8 Contact Center 9.16 release?

The following bugs have been fixed in this release:

| Bug | Summary |
| --- | --- |
| VCC-74227 | Auto-accept a callback interaction when offered to an informal agent |
| VCC-74226 | Publish forwarding rules on X-Attributes when initiating a call to an agent's phone |
| VCC-73891 | Agent Pausing recording for agents not working |
| VCC-73776 | Enhancements and improvements guid parsing while fetching agent group |
| VCC-73246 | Enhancements and improvements to PCIPal sessions |
| VCC-72580 | Multi-contact handling changes for post implementation of CM/VCCSS changes |
| VCC-72579 | Implement multi-contact handling in IR |
| VCC-72449 | Persist received meeting Id received on an SMS during a phone interaction in AW |
| VCC-72242 | Enhancements and improvements to retry record the second call on Web call back |
| VCC-72077 | Enhancements and improvements to avoid VMs playing as dead air in VM queue (if notification is enabled on Vmail queue) in addtion to VM works on email notification |
| VCC-72075 | Enhancements and improvements for Voicemail emails are to be send on IVR workflow including when email addresses are separated by semicolon (;) |
| VCC-71277 | Enhancements and improvements delete voicemail recording flag sent to EmailSender |
| VCC-70939 | Enhancements and improvements on custom status codes to not reset after internal calls |
| VCC-63303 | Enhancements and improvements for Mode 3 - Agent 1 starts hearing hold music, being connected with inbound caller on line 1, when Agent 2 switch back to line 1 (with outbound caller) from line 2 (with Agent 1) |

**Release 9.15**

This release addresses bugs, stability improvements, and added features to provide an improved customer experience for **8x8 Contact Center**.

The following bugs have been fixed in this release:

| Bug | Summary |
| --- | --- |
| VCC-49111 | Channel Name is changed in the VM queue email notification if it contains a dollar sign. |
| VCC-53202 | Call recording continues when a call is transferred from an Agent set to record to one whose not. |
| VCC-53639 | Persistent connection doesn't allow formatting with special characters in the Workplace Phone setting. |
| VCC-53806 | Some cases are not being retrieved by CRM API. |
| VCC-54097 | Email issues when they have .dat attachments. |
| VCC-54170 | WAPI failing to add new customer data. |
| VCC-56835 | Unable to control campaigns (Pause, Play, Purge, etc.) |
| VCC-57264 | Email issues when they have .pdf attachments. |
| VCC-57411 | Supervsior experiences no audio when trying to monitoring a call whilst on a persistent connection. |
| VCC-57820 | Duplicate records found in the "Campaigns Report Detail" & Duplicate Transaction ID's in "Campaign Transaction Detail". |
| VCC-57959 | Agent unable to transfer incoming call (Intermittent problem). |
| VCC-58062 | Campaign record details historical report agent field is showing the supervisor that monitored the call rather than the agent that accepted the transaction. |
| VCC-58073 | Records remain queued in IR and offered to available agents outside of the daily start schedule. |
| VCC-58133 | Agent to agent calls displaying "thisis" CLI. |
| VCC-58300 | Pause button is grayed out. |
| VCC-58395 | Any pre-recorded audio played during a call is not included in call recording. |
| VCC-58948 | Unable to open links from email in AGUI. |
| VCC-59068 | (Agent Workspace) Unable to click on Available status. |
| VCC-59069 | Change a script name in Configration Manager and it need a refresh to appear in Channel List. |
| VCC-59086 | Agent Status Changes To Available instead of Offline. |
| VCC-59132 | Campaign records are stuck in scheduled status and never dialed, if retry time is outside schedules open time. |
| VCC-59177 | Unable to assign VCC admin rights to one user in VO Admin Console. |
| VCC-59210 | Advanced Search on a Customer list within the tasks tab is not returning the correct results. |
| VCC-59234 | Unable to assign VCC license due to OpCons error. |
| VCC-59334 | Queue call back second attempt was not recorded, but the first attempt was. |
| VCC-59450 | Unable to edit a VCC user's profile. |
| VCC-59558 | Skipping a campaign call completes the record. |
| VCC-59569 | Unable to assign VCC license to a user. |
| VCC-59648 | Hold beep is being played to agent after resuming from hold. |
| VCC-59693 | Attempt to make a user CC Adnin creates ASSIGNMENT_FULL_CREATE_ERROR. |
| VCC-59718 | User profile change ends in Configuration: failed.vccSaveContact error. |
| VCC-59801 | Logging in from Salesforce is returning "Your account is not setup for this URL". |
| VCC-59853 | New opcons release doesn't allow user to deleted custom fields. |
| VCC-59979 | (Agent Workspace) Using much higher CPU resources compared to AGUI. |
| VCC-60006 | [Agent Workspace] VCC directory - Favorites no longer available. |
| VCC-60008 | [Agent Workspace] Queue stats are not updating. |
| VCC-60235 | E-mails not pulling through to a queue. |
| VCC-60263 | Picklist not filtering customer data. |
| VCC-60267 | If an email is sent to two different email channels, only one is fetching the email. |
| VCC-60412 | Records are not getting retried if retry time is during the campaign schedule close time. |
| VCC-60470 | Some WebAPI queries are failing due to an SQL error. |
| VCC-60522 | French accent characters are missing from the EDSA response. |
| VCC-60653 | Campaign Record Details report returns empty file with text "error generating report." |
| VCC-60873 | Check Sender is not matching the from address. |
| VCC-60948 | CM supervisor set to "French" or "French Canadian" are not being played the correct language. |
| VCC-60957 | VCC API Queues Interactions Returning 500 Internal Server Error When Filtering For 'process-time' 0. |
| VCC-61448 | 500 Internal Server Error when adding Microsoft Exchange email channel. |

Looking for new features? See our [upcoming feature release](/documentation/docs/what-s-new-in-december) page for the latest information.