---
title: "What's new in the 8x8 Contact Center 9.5.2 release?"
slug: "what-s-new-in-the-8x8-contact-center-9-5-2-release"
updated: 2026-07-23T10:06:50Z
published: 2026-07-23T10:06:50Z
canonical: "help.8x8.com/what-s-new-in-the-8x8-contact-center-9-5-2-release"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What's new in the 8x8 Contact Center 9.5.2 release?

In this release, 8x8 **8x8 Contact Center** introduces new features, enhancements, and bug fixes to improve the overall productivity of your contact center:

- [Enhanced Queued Callback](/documentation/docs/enable-queued-callback)
- [Ability to Reserve Idle Agents for Inbound Queues](/documentation/docs/ability-to-reserve-idle-agents-for-inbound-queues)
- [Enhanced Voicemail Email Notification](/documentation/docs/enhanced-voicemail-email-notification)
- [Ability to Prevent Agents from Rejecting Interactions](/documentation/docs/ability-to-prevent-agents-from-rejecting-interactions)
- [Ability to Define Playback Speed of Text-To-Speech Prompts](/documentation/docs/ability-to-define-playback-speed-of-text-to-speech-prompts)
- [Enhanced Email Routing Based on Customer Data](/documentation/docs/enhanced-email-routing-based-on-customer-data)
- [Ability to Sort Pending Emails by Waiting Time or Case ID](/documentation/docs/ability-to-sort-pending-emails-by-waiting-time-or-case-id)