---
title: "What's New in the 8x8 Contact Center 9.8 Release?"
slug: "what-s-new-in-the-8x8-contact-center-9-8-release"
updated: 2026-07-23T10:06:53Z
published: 2026-07-23T10:06:53Z
canonical: "help.8x8.com/what-s-new-in-the-8x8-contact-center-9-8-release"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What's New in the 8x8 Contact Center 9.8 Release?

We have introduced the following new enhancements to improve the productivity of agents, supervisors, and administrators in the 9.8 release of **8x8 Contact Center**.

- [Enhanced Usability of **Co-browsing**](/documentation/docs/enhanced-usability-of-co-browsing)
- [Ability to Reset Idle Timer for Agents](/documentation/docs/auto-dialer-reset-idle-timer-for-agents)
- [Improved Control of Conference Calls](/documentation/docs/improved-control-of-conference-calls)
- [Efficient Voice Channel Workflow via off-Hook Mode](/documentation/docs/efficient-voice-channel-workflow-via-off-hook-mode)
- [Ability to Autodial Campaign Calls after Preview](/documentation/docs/ability-to-autodial-campaign-calls-after-preview)