---
title: "What's new in the 8x8 Contact Center 9.9 Release?"
slug: "what-s-new-in-the-8x8-contact-center-9-9-release"
updated: 2026-07-23T10:06:43Z
published: 2026-07-23T10:06:43Z
canonical: "help.8x8.com/what-s-new-in-the-8x8-contact-center-9-9-release"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What's new in the 8x8 Contact Center 9.9 Release?

We have introduced the following enhancements to improve the productivity of agents, supervisors, and administrators in our new release of 8x8 **8x8 Contact Center**.

- [Introducing **8x8 Secure Pay**](/documentation/docs/introducing-8x8-secure-pay)
- [Introducing the Answer Machine Detection (AMD) Service](/documentation/docs/auto-dialer-enable-answer-machine-detection-amd-service)
- [Ability to Detect TCPA-Listed Phone Numbers via Carrier Call Blocking (CCB)](/documentation/docs/auto-dialer-enable-carrier-call-blocking-ccb-service)
- Improved Call Handling via [Phone Connection Mode](/documentation/docs/improved-call-handling-via-phone-connection-mode-and-auto-answer) and [**Auto Answer**](/documentation/docs/introducing-auto-answer)
- [Introducing Workplace Setting Validation](/documentation/docs/9-9-release-introducing-workplace-setting-validation)
- [Ability to Automatically Assign Transaction Code (Auto-TCL)](/documentation/docs/ability-to-automatically-assign-transaction-codes-auto-tcl)
- [Dynamic Campaigns: Ability to Update Live Campaigns](/documentation/docs/dynamic-campaigns-ability-to-update-live-campaigns)
- [Allow Agents to Skip Campaign Calls While on **Auto Answer**](/documentation/docs/allow-agents-to-skip-campaign-calls-while-on-auto-answer)
- [Relocated Interaction Transfer Button](/documentation/docs/relocated-interaction-transfer-button)
- [Enhanced Chat Editor and FAQs](/documentation/docs/enhanced-chat-editor-and-faqs)
- [Enhanced Expert Connect](/documentation/docs/enhanced-expert-connect)
- [Ability to Clone Queues](/documentation/docs/ability-to-clone-queues)
- [Ability to Clone Agent Groups](/documentation/docs/ability-to-clone-agent-groups)
- [Bug fixes 9.9](/documentation/docs/bug-fixes-9-9)