---
title: "What’s new in the 8x8 Contact Center app for Zoho?"
slug: "what-s-new-in-the-8x8-contact-center-app-for-zoho"
updated: 2026-07-23T10:06:46Z
published: 2026-07-23T10:06:46Z
canonical: "help.8x8.com/what-s-new-in-the-8x8-contact-center-app-for-zoho"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What’s new in the 8x8 Contact Center app for Zoho?

In this release, we are introducing an upgraded **8x8 Contact Center** app for **Zoho** with an intuitive interface that streamlines customer interactions while delivering a simpler, more efficient, and more engaging way for agents to keep productivity high and customer experiences positive. This clean new interface allows agents:

- To process interactions and manage their routine tasks with ease.
- To see the system searching the CRM for matching records from the moment the interaction is offered to an agent.
- To view a screen pop for single match records (if configured by the admin).
- To match the interaction to the desired contact when multiple match records are found.
- To search the CRM and match the interaction to the desired contact.
- To add disposition codes before wrap up.
- To schedule reminders to follow up tasks for both **8x8 Contact Center** and **Zoho** if required.
- To add separate notes about interactions to both **8x8 Contact Center** and **Zoho**.