---
title: "What's new in the 8x8 Frontdesk?"
slug: "what-s-new-in-the-8x8-frontdesk"
updated: 2026-09-07T14:52:48Z
published: 2026-09-07T14:52:48Z
canonical: "help.8x8.com/what-s-new-in-the-8x8-frontdesk"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What's new in the 8x8 Frontdesk?

## What's new in the 8x8 Frontdesk 8.37 release?

The 8.37 release of **8x8 Frontdesk** includes the following enhancement:

### One-click parked call retrieval from the Directory

Now, when a call is parked on a dedicated park extension, a **Retrieve Call** button appears on that entry in the Directory. Click **Retrieve Call** to pick up the call. If no call is parked on the extension, the button stays disabled.

To learn more about parked calls, see [Park calls 8×8 Frontdesk](/documentation/docs/fd-park-calls).

![Retrieve Call icon shown on a parked call entry in the 8x8 Frontdesk Directory contact list](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/fd-ritrieve-park-from-directory.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A14%3A09Z&se=2026-11-03T22%3A14%3A09Z&sr=c&sp=r&sig=LvQIbuttoyjqOKQfBSAphPSmcA0UovWC4%2BjVzWyhDvs%3D)

*Click Retrieve Call to pick up a parked call for this extension directly from the Directory list*

---

## What's new in the 8x8 Frontdesk 8.36 release?

In this release of **8x8 Frontdesk**, we introduced minor bug fixes.

---

## What's new in the 8x8 Frontdesk 8.35 release?

The 8.35 release of **8x8 Frontdesk** includes the following enhancement:

## AI Studio caller summary

You now arrive at every call already informed. When a call arrives through an AI Receptionist configured in **8x8 AI Studio** an AI-generated summary appears in the **Call Control** panel in the call list. The summary includes the caller's intent and key details the AI receptionist collected, such as their account number.

**Benefits**

- **Informed call handling**: Review an AI-generated caller summary before answering so you understand the reason for the call.
- **Context that travels with the call**: The summary persists through transfers to other users, call queues, and ring groups, keeping every recipient informed.

After you answer, the summary remains available in the **AI Summary** panel next to the active call interface. The summary travels with the call if it is transferred to another user, a call queue, or a ring group.

To learn more, see [Handle calls: AI Studio call summary](/documentation/docs/fd-handle-calls#ai-studio).

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/ai-studio-caller-summary-frontdesk.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A14%3A09Z&se=2026-11-03T22%3A14%3A09Z&sr=c&sp=r&sig=LvQIbuttoyjqOKQfBSAphPSmcA0UovWC4%2BjVzWyhDvs%3D)

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For details on features introduced prior to this release, see our list of [previous releases](/documentation/docs/fd-previous-releases).