---
title: "What's new?"
slug: "what-s-new"
updated: 2026-07-23T10:06:50Z
published: 2026-07-23T10:06:50Z
canonical: "help.8x8.com/what-s-new"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What's new?

We are introducing an upgraded 8x8 Work app for Zoho with an intuitive interface that streamlines customer interactions while delivering a simpler, more efficient, and more engaging way for agents to keep productivity high and customer experiences positive. This clean new interface allows agents to:

- Process interactions and manage their routine tasks with ease.
- See the system searching the CRM for matching records from the moment the interaction is offered to an agent.
- View a screen pop for single match records (if configured by the admin).
- Match the interaction to the desired contact when multiple match records are found.
- Search the CRM and match the interaction to the desired contact.
- Add disposition codes before wrap up.
- Schedule reminders to follow up tasks for both 8x8 Work and Zoho if required.
- Add separate notes about interactions to both 8x8 Work and Zoho.