---
title: "Update user status"
slug: "xf-update-user-status"
updated: 2026-08-03T13:33:47Z
published: 2026-08-03T13:33:47Z
canonical: "help.8x8.com/xf-update-user-status"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Update user status

Through the **Profile** menu, you can modify the status in **8x8 Work** for Desktop, Web and Mobile by choosing a different one. When you log in **8x8 Work** for Desktop, Web or Mobile you may or may not be ready to accept new queue calls. Choose a status that fits your situation. Set a status based on what works best for you.

**To change the 8x8 XF Workspace user status:**

1. Log in to **8x8 Work** for Desktop, Web or Mobile.
2. Click **My Assigned Queues** in **8x8 Work** for Desktop, Web, or **My Queues** on you mobile.
3. Click on **Profile Menu** and select your status.

> [!NOTE]
> Note:
> 
> Even after logging out of the **8x8 XF Workspace** application, users with a desk phone will continue to receive calls because the physical phone remains connected and available for calls. To immediately stop receiving calls, users should use the **Pause** or **Resume** function within their assigned queue. Supervisors can also pause agents from the **8x8 Supervisor Workspace** when necessary.

The following table shows a summary of **8x8 XF Workspace** user statuses and options available for each status:

| Status | Description |
| --- | --- |
| ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_StatusAvailable.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A26Z&se=2026-11-03T22%3A51%3A26Z&sr=c&sp=r&sig=oZgUJGCmrTfPnpwaa9x4PUB%2BY%2F1M0yVHOQLcTBfd57A%3D)**Available** | - The **8x8 XF Workspace** user is available to receive new queue calls and access all features. - The **8x8 XF Workspace** user can use tools while waiting for a new queue call. - **8x8 XF Workspace** automatically changes your status to Busy when you accept an incoming queue call. |
| ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_StatusBusy.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A26Z&se=2026-11-03T22%3A51%3A26Z&sr=c&sp=r&sig=oZgUJGCmrTfPnpwaa9x4PUB%2BY%2F1M0yVHOQLcTBfd57A%3D)**Busy** | - The **8x8 XF Workspace** user is available to receive new queue calls and access all features. - The **8x8 XF Workspace** user can use tools while waiting for a new queue call |
| ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_StatusAway.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A26Z&se=2026-11-03T22%3A51%3A26Z&sr=c&sp=r&sig=oZgUJGCmrTfPnpwaa9x4PUB%2BY%2F1M0yVHOQLcTBfd57A%3D)**Away** | - The **8x8 XF Workspace** user is available to receive new queue calls and access all features.. - The **8x8 XF Workspace** user can use tools while waiting for a new queue call. |
| ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_StatusOffline.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A26Z&se=2026-11-03T22%3A51%3A26Z&sr=c&sp=r&sig=oZgUJGCmrTfPnpwaa9x4PUB%2BY%2F1M0yVHOQLcTBfd57A%3D)**Appear offline** | - The **8x8 XF Workspace** user is available to receive new queue calls and access all features. - The **8x8 XF Workspace** user can use tools while waiting for a new queue call. |
| ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_StatusOnCall.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A26Z&se=2026-11-03T22%3A51%3A26Z&sr=c&sp=r&sig=oZgUJGCmrTfPnpwaa9x4PUB%2BY%2F1M0yVHOQLcTBfd57A%3D)**On Call** | - The user is unavailable to receive new queue calls from**8x8 XF Workspace** CC queues, but can receive a second direct or Ring Group call, if call waiting is enabled. |
| ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Icon_StatusDND.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A26Z&se=2026-11-03T22%3A51%3A26Z&sr=c&sp=r&sig=oZgUJGCmrTfPnpwaa9x4PUB%2BY%2F1M0yVHOQLcTBfd57A%3D)**Do not Disturb** | - The **8x8 XF Workspace** user is not available to receive new queue calls, but all the features are enabled and accessible. - Change your status to **Do not Disturb** if you are processing the current queue call or taking a break. |
| ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon_StatusOffline.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A26Z&se=2026-11-03T22%3A51%3A26Z&sr=c&sp=r&sig=oZgUJGCmrTfPnpwaa9x4PUB%2BY%2F1M0yVHOQLcTBfd57A%3D)**Offline** | - The **8x8 XF Workspace** user is logged out of the **8x8 XF Workspace** and does not receive any queue calls. |

## Check queue and 8x8 XF Workspace user status

**8x8 XF Workspace** provides real-time information about queues and **8x8 XF Workspace** users in the desktop or web app. It shows the number of **Interactions waiting ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-interactions-waiting.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A26Z&se=2026-11-03T22%3A51%3A26Z&sr=c&sp=r&sig=oZgUJGCmrTfPnpwaa9x4PUB%2BY%2F1M0yVHOQLcTBfd57A%3D)** to be served in a queue, the **Longest waiting time** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-longest-waiting-time.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A26Z&se=2026-11-03T22%3A51%3A26Z&sr=c&sp=r&sig=oZgUJGCmrTfPnpwaa9x4PUB%2BY%2F1M0yVHOQLcTBfd57A%3D) in the queue, and the number of **Busy interactions**![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icon-my-assigned-queues.png?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A26Z&se=2026-11-03T22%3A51%3A26Z&sr=c&sp=r&sig=oZgUJGCmrTfPnpwaa9x4PUB%2BY%2F1M0yVHOQLcTBfd57A%3D). Supervisors can check the status of queues and **8x8 XF Workspace** users they supervise and communicate with users instantly via chat or call. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/icons-waiting-busy.jpg?sv=2026-02-06&spr=https&st=2026-11-03T21%3A51%3A26Z&se=2026-11-03T22%3A51%3A26Z&sr=c&sp=r&sig=oZgUJGCmrTfPnpwaa9x4PUB%2BY%2F1M0yVHOQLcTBfd57A%3D)

## How does the presence status reflect across the apps?

The 8x8 Presence Sync enables the integration of Microsoft Teams Presence into your 8x8 applications, as well as the presence status of 8x8 users who are on active calls into the Teams environment.

> [!WARNING]
> Important:
> 
> To ensure accurate presence status for **8x8 XF Workspace** users, admins must enable one-way presence sync with Microsoft Teams during **8x8 XF Workspace** deployments. To learn how to enable Presence Sync, see this [8x8 Support article](/support/docs/8x8-presence-sync-with-microsoft-teams).

The table below indicates how presence is mapped for users of **8x8 XF Workspace** in Microsoft Teams.

| Microsoft Teams status | **8x8 Work**/**Analytics for 8x8 Work** status | **8x8 Supervisor Workspace**/**8x8 Analytics for Contact Center** status | User can receive Direct Inward Dialing (DID) calls | User can receive Contact Center queued calls | Observations |
| --- | --- | --- | --- | --- | --- |
| Offline | Offline | Offline | No | No | The status changes to Offline a few minutes after signing out of both Microsoft Teams and the 8x8 for Microsoft Teams app. > [!NOTE] > Note: > > To prevent queued calls from being offered, set your status to **On break** or deselect the queue(s) and click **Save** before signing out. |
| Available | Available | Available | Yes | Yes |  |
| Busy | Busy | Available | Yes | Yes |  |
| Do Not Disturb (DND) | DND | Working offline | No | No | > [!NOTE] > Note: > > After a few minutes of inactivity, your **Do Not Disturb** status will automatically switch to **Away**. When this happens, the system will allow incoming DID calls to reach you. To avoid receiving contact center calls, pause your queues. |
| Be Right Back | Away | Available | Yes | Yes |  |
| Appear Offline | Appear Offline | Available | Yes | Yes |  |
| Away | Away | Available | Yes | Yes |  |
| Available (Out of Office) | Available | Available | Yes | Yes |  |
| Out of Office (Purple) + Logged Out | Offline | Offline | No (if Microsoft Teams is closed) | No (if Microsoft Teams is closed) | You must log out of both Microsoft Teams and the 8x8 for Microsoft Teams app to prevent calls from being offered. |
| Busy (Out of Office) | Busy | Available | Yes | Yes | DID calls are still offered. |
| On Call | On Call | Working offline | No | No |  |
| On Call (Queue call) | On call | Busy | No | No | Indicates an active Contact Center queued call. |
| In a Meeting (Meet now) | On call | Working offline | No | No |  |
| Busy (scheduled meeting, not joined) | Busy | Available | Yes | Yes |  |

> [!TIP]
> Tip:
> 
> To avoid receiving queued calls after logging out, set your status to **On break** or manually deselect your queues and click **Save** before signing out.