--- title: "8x8 Contact Center Manuals & User Guides" slug: "8x8-contact-center-manuals-user-guides" updated: 2026-10-21T12:44:47Z published: 2026-10-21T12:44:47Z canonical: "help.8x8.com/8x8-contact-center-manuals-user-guides" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.8x8.com/llms.txt > Use this file to discover all available pages before exploring further. # 8x8 Contact Center Manuals & User Guides ## What's New? Check out the features and enhancements in our latest release. - [8x8 Supervisor Workspace Guide](/documentation/docs/about-8x8-supervisor-workspace) - [8x8 Agent Workspace Guide](/documentation/docs/what-s-new-for-8x8-contact-center-agents-in-december-2025) - [8x8 Contact Center Release Notes](/documentation/docs/what-s-new-in-december) - [8x8 Auto Dialer - Feature Guide](/documentation/docs/auto-dialer-about-8x8-auto-dialer-with-campaign-management) - [8x8 Storage and Retrieval - Feature Guide](/documentation/docs/storage-types) - [8x8 Contact Center SMS - Feature Guide](/documentation/docs/sms-8x8-contact-center-sms) - [8x8 Contact Center - Social Media Integration](/documentation/docs/vcc-social-8x8-contact-center-social-media-integration) - [8x8 Analytics for Contact Center](https://help.8x8.com/documentation/docs/what-is-new-in-8x8-analytics-for-contact-center) ## Technical Requirements and Recommendations Prepare your network and agent workstations to interoperate with your 8x8 Contact Center. - [Technical Requirements](/documentation/docs/overview-of-8x8-contact-center-requirements-for-agents) | [PDF](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/8x8%20contact-center-agents-technical_requirements(1).pdf?sv=2026-02-06&spr=https&st=2026-11-03T21%3A14%3A09Z&se=2026-11-03T22%3A14%3A09Z&sr=c&sp=r&sig=LvQIbuttoyjqOKQfBSAphPSmcA0UovWC4%2BjVzWyhDvs%3D) - [Supported SIP Phones](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/sip-phone-recommendations%20(1).pdf?sv=2026-02-06&spr=https&st=2026-11-03T21%3A14%3A09Z&se=2026-11-03T22%3A14%3A09Z&sr=c&sp=r&sig=LvQIbuttoyjqOKQfBSAphPSmcA0UovWC4%2BjVzWyhDvs%3D) - [Headset Recommendations](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Quick-Ref-Agent-Headset-Selection-Guidelines%20(1).pdf?sv=2026-02-06&spr=https&st=2026-11-03T21%3A14%3A09Z&se=2026-11-03T22%3A14%3A09Z&sr=c&sp=r&sig=LvQIbuttoyjqOKQfBSAphPSmcA0UovWC4%2BjVzWyhDvs%3D) - [What is an 8x8 Contact Center Platform Switch?](/docs/viewArticle.html) - [8x8 Contact Center Platform URL Guide](/support/docs/8x8-contact-center-platform-url-guide) - [8x8 Co-Browsing](/documentation/docs/about-8x8-co-browsing) ## For Administrators Learn how to configure your contact center and get it running quickly. - [Configuration Manager Guide 9.14](/documentation/docs/what-s-new-in-the-8x8-contact-center-march-2026-release-for-administrators) | [PDF](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/configuration-manager-generalPDF(1).pdf?sv=2026-02-06&spr=https&st=2026-11-03T21%3A14%3A09Z&se=2026-11-03T22%3A14%3A09Z&sr=c&sp=r&sig=LvQIbuttoyjqOKQfBSAphPSmcA0UovWC4%2BjVzWyhDvs%3D) - [Configuration Manager Guide 9.13](/documentation/docs/what-s-new-in-the-8x8-contact-center-march-2026-release-for-administrators) - [Post Call Survey - Feature Guide](/documentation/docs/what-s-new-in-the-post-call-survey-1-6-4-release) - [Set up Contact Center Schedule](/documentation/docs/define-business-hours-and-schedules) - [Define Password Policies](/documentation/docs/define-password-policies) - [Roles and Administrators](/documentation/docs/roles-and-administrators) - [Create Groups](/documentation/docs/create-agent-functional-groups) and [Add Agents](/documentation/docs/add-agents) - [Activate 8x8 Agent Workspace](/documentation/docs/activate-8x8-agent-workspace) - [Set up Queues](/documentation/docs/create-and-configure-queues) - [Set up Channels](/documentation/docs/create-and-configure-channels) - [Create Intelligent IVR](/documentation/docs/create-intelligent-ivr) - [Configure Local CRM](/documentation/docs/configure-local-crm) - [Configure a Preview, Progressive, and Predictive Dialer](/documentation/docs/about-8x8-auto-dialer-with-campaign-management) - Set up: [Status Codes](/documentation/docs/status-codes-overview) / [Transaction Codes](/documentation/docs/transaction-codes-overview) / [Outbound Codes](/documentation/docs/outbound-phone-codes-overview) - [Set up Chat Design](/documentation/docs/chat-overview) - [Set up Wallboards](https://docs.8x8.com/8x8WebHelp/VCC/configuration-manager-general/Default.htm#cfgmgrwallboardsoverview.htm) - [Set up Maintenance and Service Notifications](/support/docs/add-or-remove-email-recipients-for-8x8-service-notifications) - [Set up Post Call Survey](/documentation/docs/what-s-new-in-the-post-call-survey-1-6-4-release) - [Get Remote Customer Assistance](/documentation/docs/get-remote-customer-assistance) ## For Agents Learn how to process contact center interactions using phone, chat, and email channels. - [8x8 Agent Workspace Guide](/documentation/docs/what-s-new-for-8x8-contact-center-agents-in-december-2025) - [Agents - Get started](/documentation/docs/aw-get-started) - [Work with codes](/documentation/docs/work-with-codes) - [Process phone calls](/documentation/docs/process-phone-interactions) - [Process voicemail interactions](/documentation/docs/process-voicemail-interactions) - [Process chat interactions](/documentation/docs/process-chat-interactions) - [Process email interactions](/documentation/docs/aw-process-email-interactions) - [Customer Experience Guide for Agents](/documentation/docs/what-s-new-in-the-customer-experience-2-3-0-release-for-agents) - [Manage your customer data](/documentation/docs/manage-customers-cases-follow-ups-and-tasks-in-local-crm) - [Chart the customer experience](/documentation/docs/what-s-new-in-the-customer-experience-2-3-0-release-for-agents) ## For Supervisors Learn how to manage and monitor your contact center agents using tools designed in your Supervisor Console. - [Agent Workspace Supervisor Guide](/documentation/docs/aw-supervise-your-8x8-contact-center) - [Manage FAQs](/documentation/docs/aw-create-and-edit-faq-knowledge-base) - [Create Historical Reports](/documentation/docs/about-historical-reports) - [Monitor Agents](https://docs.8x8.com/8x8WebHelp/VCC/supervisor-guide-general/Content/monitor-agents.htm) - [Chart the Customer Experience](/documentation/docs/what-s-new-in-the-customer-experience-2-3-0-release-for-supervisors) - [8x8 Analytics for Contact Center](https://help.8x8.com/documentation/docs/access-8x8-analytics-for-contact-center-for-supervisors) - [Customer Experience Guide for Supervisors](/documentation/docs/what-s-new-in-the-customer-experience-2-3-0-release-for-supervisors) ## For Developers Check out our APIs for 8x8 Contact Center. - [8x8 Case and Contact Management API](/support/docs/8x8-case-and-contact-management-api) - [8x8 CRM API](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/8x8 CRM API.pdf?sv=2026-02-06&spr=https&st=2026-11-03T21%3A14%3A09Z&se=2026-11-03T22%3A14%3A09Z&sr=c&sp=r&sig=LvQIbuttoyjqOKQfBSAphPSmcA0UovWC4%2BjVzWyhDvs%3D) - [8x8 Contact Center Statistics Reporting API](/support/docs/8x8-contact-center-statistics-reporting-api) - [8x8 Contact Center Recordings and Chat Transcripts API](/support/docs/8x8-contact-center-recordings-and-chat-transcripts-api) - [8x8 Contact Center Web Callback API](/support/docs/8x8-contact-center-web-callback-api) - [8x8 Contact Center Click-To-Dial API](/support/docs/8x8-contact-center-click-to-dial-api) - [8x8 Contact Center External IVR API](/support/docs/8x8-contact-center-external-ivr-api) - [Real Time Statistics Reporting API for 8x8 Contact Center](/support/docs/real-time-statistics-reporting-api-for-8x8-contact-center) - [8x8 Contact Center Recording Control API](/support/docs/8x8-contact-center-recording-control-api) - [8x8 Contact Center Tenant Schedule API](/support/docs/8x8-contact-center-tenant-schedule-api) - [Contact Center Embedded Chat API](/support/docs/contact-center-embedded-chat-api) - [8x8 Contact Center Data Augmentation API](/support/docs/8x8-contact-center-data-augmentation-api) ### 8x8 AI Studio - [8x8 AI Studio Adminstration Guide](/documentation/docs/about-ai-studio) ## CRM Integrations We integrate with external CRMs such as Salesforce, NetSuite, Zendesk, and more. Learn how to integrate your contact center with the CRM of your choice. - 1CRM Integration: [8x8 Contact Center for 1CRM - Agent Guide](/documentation/docs/overview-8x8-contact-center-for-1crm) - Agile CRM Integration: [8x8 Contact Center for Agile CRM - Agent Guide](/documentation/docs/overview-8x8-contact-center-for-agile-crm) - [Custom CRM Integration - Configuration Guide](/documentation/docs/customcrmintegrationconfiguration-overview) - Copper Integration - [8x8 Contact Center for Copper - Admin Guide](/documentation/docs/overview-8x8-integration-for-copper) - [8x8 Contact Center for Copper - Agent Guide](/documentation/docs/overview-8x8-contact-center-for-copper) - Freshdesk Integration - [8x8 Contact Center for Freshdesk - Admin Guide](/documentation/docs/overview-8x8-integration-for-freshdesk) - [8x8 Contact Center for Freshdesk - Agent Guide](/documentation/docs/overview-8x8-contact-center-for-freshdesk) - HubSpot Integration - [8x8 Contact Center for HubSpot - Admin Guide](/documentation/docs/overview-hubspot-integration) - [8x8 Contact Center for HubSpot - Agent Guide](/documentation/docs/overview-8x8-contact-center-for-hubspot) - Microsoft Dynamics Integration - [8x8 Contact Center for Microsoft Dynamics - Admin Guide](/documentation/docs/integration-overview-8x8-integration-for-microsoft-dynamics) - [8x8 Contact Center for Microsoft Dynamics - Agent Guide](/documentation/docs/overview-8x8-integration-for-microsoft-dynamics) - NetSuite Integration - [8x8 Contact Center for NetSuite 3.1 - Admin Guide](/documentation/docs/overview-8x8-integration-for-netsuite-3-1) - [8x8 Contact Center for NetSuite 3.1 - Agent Guide](/documentation/docs/overview-8x8-contact-center-for-netsuite) - Pipedrive Integration: [8x8 Contact Center for Pipedrive - Agent Guide](/documentation/docs/overview-8x8-contact-center-for-pipedrive) - Salesforce Integration - [8x8 Contact Center for Salesforce - Admin Guide](/documentation/docs/overview-8x8-contact-center-for-salesforce) - [8x8 Contact Center for Salesforce - Agent Guide](/documentation/docs/overview-salesforce-integration) - ServiceNow Integration - [8x8 Contact Center for ServiceNow - Admin Guide](/documentation/docs/content-overview-8x8-contact-center-for-servicenow) - [8x8 Contact Center for ServiceNow - Agent Guide](/documentation/docs/servicenow-overview-8x8-contact-center-for-servicenow) - SugarCRM Integration - [8x8 Contact Center for SugarCRM - Admin Guide](/documentation/docs/overview-8x8-integration-for-sugarcrm) - [8x8 Contact Center for SugarCRM - Agent Guide](/documentation/docs/overview-8x8-contact-center-for-sugarcrm) - [8x8 Contact Center for Vtiger - Agent Guide](/documentation/docs/overview-8x8-contact-center-for-vtiger) - Zendesk Integration - [8x8 Contact Center for Zendesk 3.1 - Admin Guide](/documentation/docs/overview-8x8-integration-for-zendesk-3-1) - [8x8 Contact Center for Zendesk 3.1 - Agent Guide](/documentation/docs/overview-8x8-contact-center-for-zendesk) - Zoho Integration: [8x8 Contact Center for Zoho - Agent Guide](/documentation/docs/overview-8x8-contact-center-for-zoho) ## Additional Resources In addition to the resources described above, we have published separate versions of the following core guides for customers using 8x8 Unified Login and Unified Login with 8x8 Work. 8x8 Contact Center Unified Login: For 8x8 Contact Center customers who have opted for 8x8 Unified Login. - [Configuration Manager Guide 9.14](/documentation/docs/what-s-new-in-the-8x8-contact-center-march-2026-release-for-administrators-1) - [Configuration Manager Guide 9.13](/documentation/docs/what-s-new-in-the-8x8-contact-center-march-2026-release-for-administrators) 8x8 Contact Center Unified Login with 8x8 Work: For 8x8 Contact Center customers who have opted for 8x8 Unified Login with 8x8 Work features. - [Configuration Manager Guide 9.14](/documentation/docs/what-s-new-in-the-8x8-contact-center-march-2026-release-for-administrators-1) - [Configuration Manager 9.13](/documentation/docs/what-s-new-in-the-8x8-contact-center-march-2026-release-for-administrators-1) - [Account Manager Guide](/documentation/docs/what-is-new-in-account-manager) ## Previous Releases - [8x8 Contact Center 9.13 Release Notes](/documentation/docs/what-s-new-in-the-8x8-contact-center-9-13-release) - [8x8 Contact Center 9.12 Release Notes](/documentation/docs/what-s-new-in-the-8x8-contact-center-9-12-release) - [8x8 Contact Center 9.10 Release Notes](/documentation/docs/what-s-new-in-the-8x8-contact-center-9-10-release) - [8x8 Contact Center 9.9 Release Notes](/documentation/docs/what-s-new-in-the-8x8-contact-center-9-9-release) - [8x8 Contact Center 9.8 Release Notes](https://docs.8x8.com/8x8WebHelp/VCC/ReleaseNotes9-8/Default.htm) - [8x8 Contact Center 9.7.3 Release Notes](https://docs.8x8.com/8x8WebHelp/VCC/ReleaseNotes9_7_3/Default.htm) - [8x8 Contact Center 9.7.1 Release Notes](https://docs.8x8.com/8x8WebHelp/VCC/ReleaseNotes9_7_1/Default.htm) - [8x8 Contact Center 9.6 Release Notes](https://docs.8x8.com/8x8WebHelp/VCC/ReleaseNotes9_6/Default.htm) - [8x8 Contact Center 9.5.2 Release Notes](/documentation/docs/what-s-new-in-the-8x8-contact-center-9-5-2-release) - [8x8 Contact Center 9.5 Release Notes](/documentation/docs/what-s-new-in-the-8x8-contact-center-9-5-release) - [8x8 Contact Center 9-4 Release Notes](/documentation/docs/what-s-new-in-the-8x8-contact-center-9-4-release) - [8x8 Contact Center 9.4.1 Release Notes](https://docs.8x8.com/vcc-9-4-ProductDocumentation/ReleaseNotes9_4_1Plus/Default.htm) - [8x8 Contact Center 9.4.3 Release Notes](https://docs.8x8.com/vcc-9-4-ProductDocumentation/ReleaseNotes9_4_3/Default.htm) - [Single Tenant Global Reach Overview](/documentation/docs/access-global-reach-for-8x8-contact-center) 8x8 Contact Center 9.0 - [9.0 General Release Guide](/documentation/docs/what-s-new-in-8x8-contact-center-release-9-0) 8x8 Contact Center 8.4 - [8.4 General Release Guide](/documentation/docs/what-s-new-in-the-8x8-contact-center-8-4-release) - [8.4 Unified Login Release Guide](/documentation/docs/what-s-new-in-the-8x8-contact-center-8-4-release-with-unified-login) - [8.4 Unified Login with 8x8 Work Release Guide](/documentation/docs/what-s-new-in-the-8x8-contact-center-8-4-release-with-unified-login-and-8x8-work) 8x8 Contact Center 8.1 - [8.1 Release Guide](https://docs.8x8.com/vcc-8-1-ProductDocumentation/ReleaseNotes8_1/Default.htm) - [8.1.4 Release Guide](https://docs.8x8.com/vcc-8-1-ProductDocumentation/ReleaseNotes8_1_4/Default.htm) - [8.1.6 Release Guide](https://docs.8x8.com/vcc-8-1-ProductDocumentation/ReleaseNotes8_1_6/Default.htm) - [8.1.7 Release Guide](https://docs.8x8.com/vcc-8-1-ProductDocumentation/ReleaseNotes8_1_7Web/Default.htm)