Question
What is 8x8 Frontdesk?
Applies to
8x8 Work
8x8 Work for Desktop
Answer
8x8 Frontdesk is a flexible and easy-to-use desktop based application for 8x8 Work users. With a few clicks, a receptionist can manage multiple calls, voicemails, and chat sessions, and direct communications to the appropriate contacts in their organization.
Requirements
An 8x8 X4 license or higher
8x8 Frontdesk capability enabled in 8x8 Admin Console
8x8 Work for Desktop version 7.11 or newer
Features
With 8x8 Frontdesk, a receptionist can quickly and efficiently:
Manage up to six concurrent calls, and take advantage of a flexible call handling system.
Transfer calls to contacts, or directly to a contact's voicemail if the caller needs to reach a contact who is temporarily unavailable.
Track the presence status of contacts to determine who is available for communication.
Add notes to contacts with important information, such as whether the contact asked not to be disturbed or is working from a different time zone than usual. The Status message will also be shown in the Notes section.
Direct calls to an auto attendant, or a call queue or ring group to help callers reach their destination during hours when a live receptionist is unavailable.
Chat and consult with a contact before transferring a call to confirm the contact's availability.
Manage voicemail received from callers or contacts.
Additional information
8x8 Frontdesk User Help Guide (Web Help)
8x8 Frontdesk Quick User Guide