---
title: "8x8 Sameroom Service End of Life"
slug: "8x8-sameroom-service-end-of-life"
updated: 2026-05-06T08:35:47Z
published: 2026-05-21T21:28:29Z
canonical: "help.8x8.com/8x8-sameroom-service-end-of-life"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# 8x8 Sameroom Service End of Life

## Sameroom End of Life

As of **May 31, 2023,** 8x8's Sameroom chat message relay service has been permanently retired.

Notifications for this were sent to both 8x8 and Sameroom customers as of April 28, 2023.

## Applies To

- Sameroom (Standalone accounts)
- 8x8 Team Messaging (X Series accounts)

## Questions & Answers

### Why was Sameroom shut down?

While Sameroom was a useful product for connecting chat services together, a combination of issues led to its retirement:

- We relied on 3rd party chat services to maintain their operation in such a way that Sameroom could properly function with them. Over time, we saw a significant trend in services making API and other changes that made it infeasible to maintain Sameroom as a product.
- 8x8 Team Messaging and standalone Sameroom customer use of Sameroom connections declined significantly, especially as chat services (such as Slack) provided a similar functionality with their own service.
- Sameroom no longer aligns with our service consolidation criteria.

### Who was affected by this?

Any customer who used Sameroom functionality in any way:

- All paid standalone Sameroom service accounts, typically signed up for through the Sameroom.io portal.
- All 8x8 X Series accounts provisioned for Sameroom access.
- All free Sameroom bridgebot-to-bridgebot service connections. This includes Skype, Telegram, and GroupMe.

### What exactly happened?

**Service Signup**

On **April 28, 2023**, signup of new Sameroom accounts in the Sameroom.io portal were disabled, and provisioning of Sameroom for 8x8 X Series services ceased.

- All users of Sameroom services continued to maintain functionality until the **May 31, 2023** service retirement date.

**Service Retirement**

On **May 31, 2023**, all Sameroom service chat message relay functionality ceased.

- **Sameroom (standalone)**: All Sameroom capabilities and functionality were terminated. Access to the Sameroom.io portal also ceased to function.
- **8x8 X Series (Team Messaging):** All Sameroom capabilities and functionality were terminated, and Sameroom commands ceased to respond.
- **Sameroom bridgebot-to-bridgebot service connections:** All Sameroom capabilities and functionality were terminated.

### Do chat relay for services connected by Sameroom bridgebot still work?

No. All Sameroom bridgebot service connections also ceased to function on May 31, 2023.

This means that free bridgebot-to-bridgebot connections between any combination of Skype, Telegram, and GroupMe have ceased to function.

### Will I receive a refund for any unused service time?

**Sameroom (standalone)**: The most recent paid service fees will be refunded at a prorated rate. Customers should receive a refund to their registered method of payment within five business days after the Sameroom service closes.

**8x8 X Series (Team Messaging):** No service fees will be refunded, as Sameroom functionality is a feature provided at no additional charge to 8x8 X Series customers.

### Can I obtain copies of my billing activity?

As of **May 31, 2023** billing activity is no longer available, as the service has been terminated and is no longer accessible.