Add an Agent to 8x8 Contact Center

Objective

Add an Agent to 8x8 Contact Center.

Applies To

• 8x8 Contact Center 

• Configuration Manager 

• Admin Console

Procedure

Start in Admin Console

1. Log in to Admin Console.

2. Click Users.

3. Click Create User.

4. Complete Basic Information.

5. Under Services and permissions select a service.

   • For X Series users, select the appropriate X series bundle that supports Contact Center services.

6. Enter an extension number. A specific extension number can be chosen, or use the default extension that the system auto-populates.

7. Click Save.

Then go to Configuration Manager

1. Log in to Configuration Manager.

2. Click Agent.

3. Click Edit.

4. Under the General tab, enter the following details:

   • Agent Group

   • Agent Primary Language

   • Current Country

5. Click Save.

6. Under the Phone tab, enter or change details in the following headers:    

   • Workplace

   • Outbound Calling

   • Automatic Call Recording

   • Agent Recording Controls

7. Under the Queues tab, assign queues by checking Assigned and Enabled.

8. Click Save.

9. If the user is a supervisor, under the Supervisor tab, toggle This user is supervisor to on.

10. Under the Assigned column, Assign the proper queues.

11. Click Save.