---
title: "Add an Agent to 8x8 Contact Center"
slug: "add-an-agent-to-8x8-contact-center"
updated: 2026-05-05T09:16:49Z
published: 2026-05-21T21:25:40Z
canonical: "help.8x8.com/add-an-agent-to-8x8-contact-center"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Add an Agent to 8x8 Contact Center

## Objective

Add an Agent to 8x8 Contact Center.

## Applies To

- 8x8 Contact Center
- Configuration Manager
- Admin Console

## Procedure

### Start in Admin Console

1. Log in to [Admin Console](https://apps.8x8.com).
2. Click **Users**.
3. Click **Create User**.
4. Complete **Basic Information**.
5. Under *Services and permissions* select **a service**.
  - For X Series users, select the appropriate X series bundle that supports Contact Center services.
6. Enter an **extension number**. A specific extension number can be chosen, or use the default extension that the system auto-populates.
7. Click **Save**.

### Then go to Configuration Manager

1. Log in to **Configuration Manager**.
2. Click **Agent**.
3. Click **Edit**.
4. Under the *General* tab, enter the following details:
  - Agent Group
  - Agent Primary Language
  - Current Country
5. Click **Save**.
6. Under the *Phone* tab, enter or change details in the following headers:
  - Workplace
  - Outbound Calling
  - Automatic Call Recording
  - Agent Recording Controls
7. Under the *Queues* tab, assign queues by **checking Assigned** and **Enabled**.
8. Click **Save**.
9. If the user is a supervisor, under the *Supervisor* tab, toggle **This user is supervisor** to on.
10. Under the *Assigned* column, **Assign** **the proper queues**.
11. Click **Save**.