Assign or Unassign Numbers from 8x8 Contact Center

Objective

Move an 8x8 Work number to 8x8 Contact Center or vice versa.

Applies To

• Admin Console

• 8x8 Contact Center

Procedure

Note:

This process is for users who only have a single Contact Center tenant. If you have multiple tenants, see the product documentation on Setting Up 8x8 Contact Center Service Channels.

Assign a Number

1. Log in to Admin Console as an administrator.

2. Navigate to 8x8 Contact Center > Channels. (This icon is under the section called Virtual Contact Center (directly below the Work Groups section). If you don't see this section/icon, reach out to your system administrator to update your account permissions.

3. Search for the phone number.

4. Check the box next to the phone number.

5. Select Assign to Contact Center.

6. A green banner will display at the top of the page to confirm the phone number has been assigned to 8x8 Contact Center.

Unassign A Number

1. Log into Admin Console as an administrator.

2. Navigate to 8x8 Contact Center > Channels.

3. Search for the phone number.

4. Check the box next to the phone number.

5. Select Unassign.

6. A green banner will display at the top of the page to confirm the phone number has been unassigned from 8x8 Contact Center.