Overview
At 8x8, we’re all part of the partner community. 8x8 offers the partner community a dedicated support team called PartnerXperience as an additional layer of support. The PartnerXperience team is a group of non-technical partner advocates who provide assistance with customer post-sale challenges by triaging and facilitating a resolution. This team is also our partner’s go to for partner relationship related inquiries. PartnerXperience managers triage and facilitate resolution on all inquiries including:
Commissions / SPIFFs (8x8 Direct Partners Only)
Billing Issues
Implementation/Deployment Status
Technical Support
Post Sales Escalations
Legal Questions
Cancellations
Applies To
8x8 Partners
Case Management
Whether you need to create a new case or request updates to or escalate an existing case, contacting PartnerXperience is easy and responses are received within 24-48 hours.
Create A New Partner Case
Log in to PartnerXchange.
Select Support in the main navigation.
Select PartnerXperience from the drop down.
Select Create a Case.
Complete the new case form and submit (An automated email will be sent with case number).
View An Existing Case
Log in to PartnerXchange.
Select View Existing Cases from PartnerXperience page to view status updates.
If you see a case that you feel has met your expectations and is still open, you have the option to close that case.
Escalate A Customer Case
Log in to PartnerXchange.
Select Support from the main navigation.
Select PartnerXperience from the drop down.
Select View Existing Case and select the case in question.
Select Escalate (available 24 hours after initial creation).
Additional Information
For more information on Partner Support, see the Partner Support Help Guide.
Ensure you have a customer case number to reference when contacting 8x8 Partner Support.
Click here to access a guide to the 8x8 PartnerXchange Portal.