---
title: "Creating or Amending Outbound Phone Codes on 8x8 Contact Center"
slug: "creating-or-amending-outbound-phone-codes-on-8x8-contact-center"
updated: 2026-05-17T17:33:18Z
published: 2026-05-21T21:25:58Z
canonical: "help.8x8.com/creating-or-amending-outbound-phone-codes-on-8x8-contact-center"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Creating or Amending Outbound Phone Codes on 8x8 Contact Center

## Objective

Set up Outbound Phone Codes in 8x8 Contact Center.

## Applies To

- 8x8 Contact Center
- Configuration Manager for Contact Center
- Phone Codes

## Procedure

1. Log in to Configuration Manager for Contact Center.
2. From the left menu, select **Outbound Phone Codes**.![clipboard_e7cb969c66dcd9e9dff0b863950ad88d4.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/15439?sv=2026-02-06&spr=https&st=2026-11-03T22%3A41%3A21Z&se=2026-11-03T23%3A41%3A21Z&sr=c&sp=r&sig=PR26quCKEuMvulGY0UtHjx4iXD1IQiXXQRj%2BdG59D1w%3D)
3. Select **+Add** to create a code list.![clipboard_e52dde262f94536d3907fb80bf077b405.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/15435?sv=2026-02-06&spr=https&st=2026-11-03T22%3A41%3A21Z&se=2026-11-03T23%3A41%3A21Z&sr=c&sp=r&sig=PR26quCKEuMvulGY0UtHjx4iXD1IQiXXQRj%2BdG59D1w%3D)
4. Fill in the **Name**, **language**, and check the **Active** box.![clipboard_e10cdc7db93918c114a2457c527d948b2.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/15440?sv=2026-02-06&spr=https&st=2026-11-03T22%3A41%3A21Z&se=2026-11-03T23%3A41%3A21Z&sr=c&sp=r&sig=PR26quCKEuMvulGY0UtHjx4iXD1IQiXXQRj%2BdG59D1w%3D)
5. Select **Save**.
6. Under the **Codes** tab, select **+Add**.![clipboard_ed7e58937845e669c7c1d646627e7d1f0.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/15442?sv=2026-02-06&spr=https&st=2026-11-03T22%3A41%3A21Z&se=2026-11-03T23%3A41%3A21Z&sr=c&sp=r&sig=PR26quCKEuMvulGY0UtHjx4iXD1IQiXXQRj%2BdG59D1w%3D)
7. Check **Active** to enable the code.
8. Fill in the **Text** of the code, **Report Text**, and select a **Queue**.![clipboard_ecae7705082970cfa80cc6ac9d77acda7.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/15436?sv=2026-02-06&spr=https&st=2026-11-03T22%3A41%3A21Z&se=2026-11-03T23%3A41%3A21Z&sr=c&sp=r&sig=PR26quCKEuMvulGY0UtHjx4iXD1IQiXXQRj%2BdG59D1w%3D)
9. Double-click on the Calling line identifier blue word/number.

![clipboard_e43526ceb179efbae0b5e9c1f9fa9ba3f.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/15437?sv=2026-02-06&spr=https&st=2026-11-03T22%3A41%3A21Z&se=2026-11-03T23%3A41%3A21Z&sr=c&sp=r&sig=PR26quCKEuMvulGY0UtHjx4iXD1IQiXXQRj%2BdG59D1w%3D)
10. Select a channel number from the Calling Line ID list box that opens.![clipboard_ed89d74a3031391419f524772256c8f03.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/15443?sv=2026-02-06&spr=https&st=2026-11-03T22%3A41%3A21Z&se=2026-11-03T23%3A41%3A21Z&sr=c&sp=r&sig=PR26quCKEuMvulGY0UtHjx4iXD1IQiXXQRj%2BdG59D1w%3D)
11. Repeat steps 6-10 until you have all the codes/numbers you want set up.
12. Select **Save**.
13. Select the **Assignments** tab.![clipboard_e9c93fd6f591f0f6ce475473c0ba0dc4c.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/15441?sv=2026-02-06&spr=https&st=2026-11-03T22%3A41%3A21Z&se=2026-11-03T23%3A41%3A21Z&sr=c&sp=r&sig=PR26quCKEuMvulGY0UtHjx4iXD1IQiXXQRj%2BdG59D1w%3D)
14. Select the **Groups** that are to use the code list.![clipboard_e1db044befcfc756aa5b1880deea658e9.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/15438?sv=2026-02-06&spr=https&st=2026-11-03T22%3A41%3A21Z&se=2026-11-03T23%3A41%3A21Z&sr=c&sp=r&sig=PR26quCKEuMvulGY0UtHjx4iXD1IQiXXQRj%2BdG59D1w%3D)
15. Select **Save**.

### Amending an Already Set Up Code

1. Log in to Configuration Manager for Contact Center.
2. From the left menu, select **Outbound Phone Codes**.![clipboard_e7cb969c66dcd9e9dff0b863950ad88d4.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/15439?sv=2026-02-06&spr=https&st=2026-11-03T22%3A41%3A21Z&se=2026-11-03T23%3A41%3A21Z&sr=c&sp=r&sig=PR26quCKEuMvulGY0UtHjx4iXD1IQiXXQRj%2BdG59D1w%3D)
3. Select the Code list you want to amend and edit it.
4. Go to the **Codes** tab.
5. Add/delete/deactivate any codes you need.
6. Go to the **Assignments** tab.
7. Adjust as needed the groups to use the codes.

> [!NOTE]
> Note:
> 
> Agents will need to select the appropriate code from their outbound code list to show the number they want to use as their outbound dial code.