---
title: "Default Audio Files Music on Hold, Call Queue and Ringing Audio"
slug: "default-audio-files-music-on-hold-call-queue-and-ringing-audio"
updated: 2026-05-24T02:42:28Z
published: 2026-05-24T02:42:28Z
canonical: "help.8x8.com/default-audio-files-music-on-hold-call-queue-and-ringing-audio"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Default Audio Files Music on Hold, Call Queue and Ringing Audio

## Default Audio Files

### Music on Hold

- ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/global_doc.gif?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A36Z&se=2026-11-04T00%3A59%3A36Z&sr=c&sp=r&sig=9LCKxPmsz5OuwCwbYUrkYOsDZXwKnopTipjoqYrCBLI%3D)[BrightVisionContemporary.au](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/BrightVisionContemporary(1).au?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A36Z&se=2026-11-04T00%3A59%3A36Z&sr=c&sp=r&sig=9LCKxPmsz5OuwCwbYUrkYOsDZXwKnopTipjoqYrCBLI%3D)
- ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/global_doc.gif?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A36Z&se=2026-11-04T00%3A59%3A36Z&sr=c&sp=r&sig=9LCKxPmsz5OuwCwbYUrkYOsDZXwKnopTipjoqYrCBLI%3D)[GroovinJazz.au](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/GroovinJazz(1).au?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A36Z&se=2026-11-04T00%3A59%3A36Z&sr=c&sp=r&sig=9LCKxPmsz5OuwCwbYUrkYOsDZXwKnopTipjoqYrCBLI%3D)
- ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/global_doc.gif?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A36Z&se=2026-11-04T00%3A59%3A36Z&sr=c&sp=r&sig=9LCKxPmsz5OuwCwbYUrkYOsDZXwKnopTipjoqYrCBLI%3D)[IntoTheBlue.au](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/IntoTheBlue.au?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A36Z&se=2026-11-04T00%3A59%3A36Z&sr=c&sp=r&sig=9LCKxPmsz5OuwCwbYUrkYOsDZXwKnopTipjoqYrCBLI%3D)
- ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/global_doc.gif?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A36Z&se=2026-11-04T00%3A59%3A36Z&sr=c&sp=r&sig=9LCKxPmsz5OuwCwbYUrkYOsDZXwKnopTipjoqYrCBLI%3D)[LiftContemporary.au](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/LiftContemporary.au?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A36Z&se=2026-11-04T00%3A59%3A36Z&sr=c&sp=r&sig=9LCKxPmsz5OuwCwbYUrkYOsDZXwKnopTipjoqYrCBLI%3D)
- ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/global_doc.gif?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A36Z&se=2026-11-04T00%3A59%3A36Z&sr=c&sp=r&sig=9LCKxPmsz5OuwCwbYUrkYOsDZXwKnopTipjoqYrCBLI%3D)[PortofPeaceJazz.au](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/PortofPeaceJazz.au?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A36Z&se=2026-11-04T00%3A59%3A36Z&sr=c&sp=r&sig=9LCKxPmsz5OuwCwbYUrkYOsDZXwKnopTipjoqYrCBLI%3D)
- ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/global_doc.gif?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A36Z&se=2026-11-04T00%3A59%3A36Z&sr=c&sp=r&sig=9LCKxPmsz5OuwCwbYUrkYOsDZXwKnopTipjoqYrCBLI%3D)[PuestaDelSolLatinJazz.au](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/PuestaDelSolLatinJazz.au?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A36Z&se=2026-11-04T00%3A59%3A36Z&sr=c&sp=r&sig=9LCKxPmsz5OuwCwbYUrkYOsDZXwKnopTipjoqYrCBLI%3D)
- ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/global_doc.gif?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A36Z&se=2026-11-04T00%3A59%3A36Z&sr=c&sp=r&sig=9LCKxPmsz5OuwCwbYUrkYOsDZXwKnopTipjoqYrCBLI%3D)[RitesofSpringoriginal.au](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/RitesofSpringoriginal.au?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A36Z&se=2026-11-04T00%3A59%3A36Z&sr=c&sp=r&sig=9LCKxPmsz5OuwCwbYUrkYOsDZXwKnopTipjoqYrCBLI%3D)
- ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/global_doc.gif?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A36Z&se=2026-11-04T00%3A59%3A36Z&sr=c&sp=r&sig=9LCKxPmsz5OuwCwbYUrkYOsDZXwKnopTipjoqYrCBLI%3D)[SmokeyJoesCountry.au](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/SmokeyJoesCountry.au?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A36Z&se=2026-11-04T00%3A59%3A36Z&sr=c&sp=r&sig=9LCKxPmsz5OuwCwbYUrkYOsDZXwKnopTipjoqYrCBLI%3D)
- ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/global_doc.gif?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A36Z&se=2026-11-04T00%3A59%3A36Z&sr=c&sp=r&sig=9LCKxPmsz5OuwCwbYUrkYOsDZXwKnopTipjoqYrCBLI%3D)[SmoothCharacterJazz.au](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/SmoothCharacterJazz.au?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A36Z&se=2026-11-04T00%3A59%3A36Z&sr=c&sp=r&sig=9LCKxPmsz5OuwCwbYUrkYOsDZXwKnopTipjoqYrCBLI%3D)
- ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/global_doc.gif?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A36Z&se=2026-11-04T00%3A59%3A36Z&sr=c&sp=r&sig=9LCKxPmsz5OuwCwbYUrkYOsDZXwKnopTipjoqYrCBLI%3D)[VivaldiFourSeasonsClassical.au](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/VivaldiFourSeasonsClassical.au?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A36Z&se=2026-11-04T00%3A59%3A36Z&sr=c&sp=r&sig=9LCKxPmsz5OuwCwbYUrkYOsDZXwKnopTipjoqYrCBLI%3D)
- ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/global_doc.gif?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A36Z&se=2026-11-04T00%3A59%3A36Z&sr=c&sp=r&sig=9LCKxPmsz5OuwCwbYUrkYOsDZXwKnopTipjoqYrCBLI%3D)[Hold Music File (all files) .zip](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Hold-Music-File.zip?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A36Z&se=2026-11-04T00%3A59%3A36Z&sr=c&sp=r&sig=9LCKxPmsz5OuwCwbYUrkYOsDZXwKnopTipjoqYrCBLI%3D)
- ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/global_doc.gif?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A36Z&se=2026-11-04T00%3A59%3A36Z&sr=c&sp=r&sig=9LCKxPmsz5OuwCwbYUrkYOsDZXwKnopTipjoqYrCBLI%3D)[Hold Music File (all files 50% volume) .zip](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Hold-Music-File(all-files-50-525-volume).zip?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A36Z&se=2026-11-04T00%3A59%3A36Z&sr=c&sp=r&sig=9LCKxPmsz5OuwCwbYUrkYOsDZXwKnopTipjoqYrCBLI%3D)

### Call Queue

- ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/global_doc.gif?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A36Z&se=2026-11-04T00%3A59%3A36Z&sr=c&sp=r&sig=9LCKxPmsz5OuwCwbYUrkYOsDZXwKnopTipjoqYrCBLI%3D)[Initial Queue Greeting.au](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/InitialQueueGreeting.au?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A36Z&se=2026-11-04T00%3A59%3A36Z&sr=c&sp=r&sig=9LCKxPmsz5OuwCwbYUrkYOsDZXwKnopTipjoqYrCBLI%3D)
- ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/global_doc.gif?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A36Z&se=2026-11-04T00%3A59%3A36Z&sr=c&sp=r&sig=9LCKxPmsz5OuwCwbYUrkYOsDZXwKnopTipjoqYrCBLI%3D)[Music on Hold.au](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Music_on_Hold.au?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A36Z&se=2026-11-04T00%3A59%3A36Z&sr=c&sp=r&sig=9LCKxPmsz5OuwCwbYUrkYOsDZXwKnopTipjoqYrCBLI%3D)
- ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/global_doc.gif?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A36Z&se=2026-11-04T00%3A59%3A36Z&sr=c&sp=r&sig=9LCKxPmsz5OuwCwbYUrkYOsDZXwKnopTipjoqYrCBLI%3D)[Repeating Queue Message.au](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/RepeatingQueueMessage.au?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A36Z&se=2026-11-04T00%3A59%3A36Z&sr=c&sp=r&sig=9LCKxPmsz5OuwCwbYUrkYOsDZXwKnopTipjoqYrCBLI%3D)
- ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/global_doc.gif?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A36Z&se=2026-11-04T00%3A59%3A36Z&sr=c&sp=r&sig=9LCKxPmsz5OuwCwbYUrkYOsDZXwKnopTipjoqYrCBLI%3D)[Repeating Queue Message With Option 2 for VM.au](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Repeating-Queue-Message-With-Option-2-for-VM.au?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A36Z&se=2026-11-04T00%3A59%3A36Z&sr=c&sp=r&sig=9LCKxPmsz5OuwCwbYUrkYOsDZXwKnopTipjoqYrCBLI%3D)

If you'd like to change the Call Queue music with your own recording, click [here](https://docs.8x8.com/8x8WebHelp/8x8Account_Manager/Content/2SetupPhoneSystem/CallQueues.htm) to learn more.

### Ringing

- ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/global_doc.gif?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A36Z&se=2026-11-04T00%3A59%3A36Z&sr=c&sp=r&sig=9LCKxPmsz5OuwCwbYUrkYOsDZXwKnopTipjoqYrCBLI%3D)[Ring Back Tone.au](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/ringBackTone.au?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A36Z&se=2026-11-04T00%3A59%3A36Z&sr=c&sp=r&sig=9LCKxPmsz5OuwCwbYUrkYOsDZXwKnopTipjoqYrCBLI%3D)

### Other

- ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/global_doc.gif?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A36Z&se=2026-11-04T00%3A59%3A36Z&sr=c&sp=r&sig=9LCKxPmsz5OuwCwbYUrkYOsDZXwKnopTipjoqYrCBLI%3D)[Silence 5 min.au](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Silence-5min.au?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A36Z&se=2026-11-04T00%3A59%3A36Z&sr=c&sp=r&sig=9LCKxPmsz5OuwCwbYUrkYOsDZXwKnopTipjoqYrCBLI%3D)
- ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/global_doc.gif?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A36Z&se=2026-11-04T00%3A59%3A36Z&sr=c&sp=r&sig=9LCKxPmsz5OuwCwbYUrkYOsDZXwKnopTipjoqYrCBLI%3D)[Silence 1 sec.au](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Silence_1sec.au?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A36Z&se=2026-11-04T00%3A59%3A36Z&sr=c&sp=r&sig=9LCKxPmsz5OuwCwbYUrkYOsDZXwKnopTipjoqYrCBLI%3D)

### 8x8 Contact Center

- ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/global_doc.gif?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A36Z&se=2026-11-04T00%3A59%3A36Z&sr=c&sp=r&sig=9LCKxPmsz5OuwCwbYUrkYOsDZXwKnopTipjoqYrCBLI%3D)[VM Queue IVR-Always send email Message.wav](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/VM-Queue-IVR-Always-send-email-Message.wav?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A36Z&se=2026-11-04T00%3A59%3A36Z&sr=c&sp=r&sig=9LCKxPmsz5OuwCwbYUrkYOsDZXwKnopTipjoqYrCBLI%3D)

### Additional Information

****Question**: Where are my custom audio files stored?**

**Answer**: Custom audio files uploaded to 8x8 are stored either locally or in the cloud, depending on where the user who created the file stored it. The file itself cannot be downloaded from the 8x8 site.