Device Administrator & User Web GUI Passwords in 8x8 Admin Console

Overview

8x8 devices—such as desk phones and adapters—use either a MAC-based password (assigned after activation) or a manufacturer default password (for unactivated or factory-reset devices). This article explains:

• How to find Device Admin Passwords and User Web GUI Passwords

• When MAC passwords vs. default passwords are used

• How password behavior changes after activation

• Device models affected by the July 14, 2025 user-password update

Default passwords for all supported manufacturers

1. Password Types

MAC Password (Device Admin Password)

Used when the device is:

• Activated for service with 8x8, or

• Running Poly firmware UC 4.0 or later

Once activated, the device stops accepting the manufacturer's default password.

The MAC password can be retrieved only in the 8x8 Admin Console.

Manufacturer Default Passwords

Used when the device is:

• Not yet activated, or

• Factory reset and not reactivated, and

• Running Poly firmware earlier than UC 4.0

Default Admin Passwords by Manufacturer

2. Viewing Device Information & Passwords in 8x8 Admin Console

Account admins can view the device model, MAC Address, activation status, assigned user, and both Device Admin Passwords and User Web GUI Passwords.

How to Retrieve Device Admin Passwords

Devices section

1. Log in to 8x8 Admin Console

2. Navigate to: Home > Setup > Devices.

3. Click View Device Report next to the device

4. Click the eye icon to reveal the password

Retrieving Device Passwords

Method 1 — User profile

1. Go to Home > Setup > Devices

2. Select View Device Report 

3. Find the specific device and click the eye icon to review the password

Method 2 — User profile

1. Go to Home > Users

2. Select a user (do not click Edit)

3. In the right-side panel, scroll to View basic settings

4. Click the eye icon to reveal the device password

Device Report Terms

Device passwords always appear hidden (●●●●). Use the eye icon to reveal.

3. User Web GUI Password Updates (Effective July 14, 2025)

Beginning July 14, 2025, User Web GUI passwords on certain devices now match the Device Admin Password.

Key details:

• This password alignment is not automatic, except under specific conditions (below).

• The process to retrieve passwords has not changed—they are obtained from the same Device Report.

When User Passwords Update Automatically

User Web GUI passwords become updated to match the Admin password when:

1. Manual User Profile Changes

Any change saved by a customer admin to a User profile in Admin Console triggers the password update.

2. 8x8 Support Actions

Bulk or individual password updates performed by 8x8 Support.

Device Update Behavior

Once the new device profile is sent:

• The device updates automatically when it becomes idle.

4. Affected Devices (User Password Alignment)

These models now (or soon will) share the same password for both Admin and User Web GUI login:

Poly

• Edge E

• Edge B (planned, not yet implemented)

• CCX

• SoundPoint

• SoundStation

• VVX

Poly DECT

• VVX D230

• Poly Rove

Obi ATAs

• All models

5. Summary: Which Password Should You Use?

FAQ