---
title: "Download WinMTR Ping and Traceroute Tool"
slug: "download-winmtr-ping-and-traceroute-tool"
updated: 2026-05-22T19:32:07Z
published: 2026-05-22T19:32:07Z
canonical: "help.8x8.com/download-winmtr-ping-and-traceroute-tool"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Download WinMTR Ping and Traceroute Tool

## Objective

Download and run the WinMTR tool.

## Applies To

- WinMTR
- Networking

## Procedure

1. Go to [WinMTR for Windows Download](https://winmtr.en.uptodown.com/windows).
2. Follow instructions to download the compressed file.
3. After downloading has completed, extract the folder to the desktop (or other desired location).
4. Open the folder and run the program (WinMTR.exe or WinMTR64.exe).
5. For **Host** use the correct 8x8 media server based on the phone location. The full list of IP Addresses is available in the [X Series Technical Requirements](/support/docs/x-series-technical-requirements).
6. Press **Start**.
7. Run test for a minimum of two minutes and a maximum of five minutes.
8. Click **Stop.**

## Additional Information

If the link above is unavailable, we provide the file for download here as a courtesy. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/global_doc.gif?sv=2026-02-06&spr=https&st=2026-11-03T21%3A53%3A43Z&se=2026-11-03T22%3A53%3A43Z&sr=c&sp=r&sig=RP9oAkKKKnjHfTLF857ajs67VUayFhnJIY%2BCg9VtvLs%3D)[Click here to download the WinMTR tool](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/WinMTR%20KB.zip?sv=2026-02-06&spr=https&st=2026-11-03T21%3A53%3A43Z&se=2026-11-03T22%3A53%3A43Z&sr=c&sp=r&sig=RP9oAkKKKnjHfTLF857ajs67VUayFhnJIY%2BCg9VtvLs%3D).

Troubleshooting steps can be found in [Garbled and Choppy Audio Troubleshooting](/support/docs/garbled-and-choppy-audio-troubleshooting).