---
title: "Echo in the Background During a Call or Meeting"
slug: "echo-in-the-background-during-a-call-or-meeting"
updated: 2026-04-16T17:10:46Z
published: 2026-05-21T21:25:40Z
canonical: "help.8x8.com/echo-in-the-background-during-a-call-or-meeting"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Echo in the Background During a Call or Meeting

## Symptom

When in a meeting or on a call, there is an echo in the background.

## Applies To

- 8x8 Work for Mobile
- Android

## Resolution

1. Open 8x8 Work for Mobile.
2. Tap on your profile.
3. Tap **Settings** > **Advanced Settings**.
4. Toggle **Enable software echo cancelation** to **on**.

## Cause

The echo cancellation feature is turned off.