Enable Automatic Call Recording for 8x8 Contact Center

Published on May 21, 2026

1 minute(s) read

Article summary

Objective

Enable 8x8 Contact Center Automatic Call Recording.

Applies To

8x8 Contact Center
Configuration Manager for Contact Center
Automatic Call Recording

Procedure

Set each user's Automatic Call Recordings to 100%.

Log in to Configuration Manager for Contact Center.
Select Agents.
Click Edit (pencil icon).
Select the Phone tab.
Under Automatic Call Recordings, enter 100% in the appropriate box.
Click Save.

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