---
title: "Error Saving Contact When Adding Contacts in 8x8 Admin Console"
slug: "error-saving-contact-when-adding-contacts-in-8x8-admin-console"
updated: 2026-07-19T12:46:06Z
published: 2026-07-19T12:46:06Z
canonical: "help.8x8.com/error-saving-contact-when-adding-contacts-in-8x8-admin-console"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Error Saving Contact When Adding Contacts in 8x8 Admin Console

## Symptom

When attempting to add Contacts there is an error that reads, *"Error saving contact."*![clipboard_e8d06fd5aea23007b45e60b8fbfb4c44b.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/6908?sv=2026-02-06&spr=https&st=2026-11-03T22%3A39%3A06Z&se=2026-11-03T23%3A39%3A06Z&sr=c&sp=r&sig=cfCxw6UDOIzjyutU%2BezjroQHpLStuJChduNgFPZK4C8%3D)In the browser console Network logs there is an error:

{"httpStatus":"FAILED_DEPENDENCY","validationErrors":null,"message":"Could not create contact. addCompanyContact failed with error:com._8x8.contactapp.common.util.ContactAppException: Multi-PBX Customer: Please provide the contactSiteId (siteCustomerId) httpStatus:404"}

## Applies To

- Admin Console
- Contacts

## Resolution

The user adding the contacts needs to be a Company Admin, and needs to have an 8x8 Work license. It is recommended that this not be the Primary Administrator. See the [Additional Information](/support/docs/error-saving-contact-when-adding-contacts-in-8x8-admin-console#additional-information) section.

To add a Company Admin assignment to a user, see [Role-based access control](/documentation/docs/roles-and-permissions-role-based-access-control#system-defined-roles).

To add an 8x8 Work license to a user, see [Assign services and permissions to the user](/documentation/docs/assign-services-and-permissions-to-the-user).

## Cause

Limitation of Primary Admin user profile.

## Additional Information

We recommend having a separate user profile for the Primary Admin without a phone license. This is to avoid getting the wrong caller ID when using Auto Attendants, Ring Groups, or Call Queues. This is a known limitation if the Primary Admin is using a phone license.