How Can I Stop Receiving Calls From Engage Call Queue?

Objective

Engage Agents can place themselves on Pause to temporarily stop receiving calls from the queue.

Applies To

• 8x8 Engage

• 8x8 XF Workspace

Procedure

To stop calls from being offered, follow the steps below:

1. Log in to 8x8 Work

2. Click on the My assigned queues icon on the left

3. Click on Pause as shows on the atatched

To start receiving calls again, follow the steps below:

1. Log in to 8x8 Work

2. Click on the My assigned queues icon on the left

3. Click on Resume/Resume now as shown in the atatched