---
title: "How to Clear Browser Caches and Cookies"
slug: "how-to-clear-browser-caches-and-cookies"
updated: 2026-05-17T17:26:13Z
published: 2026-05-21T21:28:00Z
canonical: "help.8x8.com/how-to-clear-browser-caches-and-cookies"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Clear Browser Caches and Cookies

## Objective

Clear your internet browsers' cache and cookie data.

## Applies To

- Firefox (v 68)
- Chrome (v 76)
- Microsoft Edge (v 90)

## Procedure

> [!NOTE]
> Note:
> 
> If you are using a different version of the above mentioned browsers, the images and menus in the below guide might be slightly different.

### Firefox

1. Click **Settings** (three horizontal lines, top right of Firefox).
2. Select **Options**.
3. Select **Privacy and Security**, on the left panel.
4. Under **Cookies and Site Data**, click **Clear Data... ![2019-08-09_11-41-21.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/9615?sv=2026-02-06&spr=https&st=2026-11-03T21%3A13%3A46Z&se=2026-11-03T22%3A13%3A46Z&sr=c&sp=r&sig=F%2B7IrcXg8JZskakNrsjjIyTsySb56UG69waGF%2B0WUNg%3D)**
5. Check *Cookies and Site Data* and *Cached Web Content*.
6. Click **Clear**. ![2019-08-09_11-42-09.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/9614?sv=2026-02-06&spr=https&st=2026-11-03T21%3A13%3A46Z&se=2026-11-03T22%3A13%3A46Z&sr=c&sp=r&sig=F%2B7IrcXg8JZskakNrsjjIyTsySb56UG69waGF%2B0WUNg%3D)

### Chrome

To clear all cookies:

1. Click **Settings** (three vertical dots, top right of Chrome).
2. Select **More tools** > **Clear Browsing Data...** ![2019-08-09_11-48-13.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/9612?sv=2026-02-06&spr=https&st=2026-11-03T21%3A13%3A46Z&se=2026-11-03T22%3A13%3A46Z&sr=c&sp=r&sig=F%2B7IrcXg8JZskakNrsjjIyTsySb56UG69waGF%2B0WUNg%3D)
3. For **Time range**, select *All time*.
4. Check the *Cookies and other site data* and *Cached images and files* boxes.
5. Click **Clear data**. ![2019-08-09_11-20-27.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/9613?sv=2026-02-06&spr=https&st=2026-11-03T21%3A13%3A46Z&se=2026-11-03T22%3A13%3A46Z&sr=c&sp=r&sig=F%2B7IrcXg8JZskakNrsjjIyTsySb56UG69waGF%2B0WUNg%3D)
6. Close all open browser windows before re-testing.

To clear cache and cookies just on 8x8 pages:

1. Click on the lock icon, next to the URL field, while on an 8x8 page. ![clipboard_e97d07831e0c10a5c0733f22c1ec277ee.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/9610?sv=2026-02-06&spr=https&st=2026-11-03T21%3A13%3A46Z&se=2026-11-03T22%3A13%3A46Z&sr=c&sp=r&sig=F%2B7IrcXg8JZskakNrsjjIyTsySb56UG69waGF%2B0WUNg%3D)
2. Select Cookies.
3. Remove them as necessary.

### Microsoft Edge

1. Open Microsoft Edge, select Menu (3 dots icon on top right corner of the browser) > Settings > Privacy & services.
2. Under Clear browsing data, select Choose what to clear.
3. Select "Cached images and files" and "Cookies and other site data" check box
4. Select Time Range "All Time"
5. Select Clear. ![clear_cache.JPG](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/9611?sv=2026-02-06&spr=https&st=2026-11-03T21%3A13%3A46Z&se=2026-11-03T22%3A13%3A46Z&sr=c&sp=r&sig=F%2B7IrcXg8JZskakNrsjjIyTsySb56UG69waGF%2B0WUNg%3D)

## Additional Information

When you use your browser to look at a website for the first time, it stores information from the site in temporary files in its cache. When you go to the site again, your browser will load it from the cache copy rather than downloading it all over again from the Internet. This process aims to speed up your overall browsing experience.

Website pages can contain many different elements. If you load them up from the stored cache version, you'll have quicker load times. Caching files can have some disadvantages, however, and it sometimes makes sense to clear the cache.

Clearing a browser's cache and cookies has many advantages, such as:

- Maximizing Speed and Performance
- Maintaining Security
- Fixing Browser Errors

*Note: Another method to bypass any browser cache-related issue would be to open the browser in Incognito mode, as this will initiate a new browser-server session.

If you have recently been assigned new privileges or admin roles and are unable to see the expected user interface or options, try clearing your browser cache and cookies. Sometimes, browser-stored data can prevent newly granted permissions from reflecting correctly in the UI.