---
title: "How to Track My Number Transfer Request Case"
slug: "how-to-track-my-number-transfer-request-case"
tags: ["Number Porting"]
updated: 2026-08-07T11:34:58Z
published: 2026-08-07T11:34:58Z
canonical: "help.8x8.com/how-to-track-my-number-transfer-request-case"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Track My Number Transfer Request Case

## Overview

8x8 provides automated tracking of status changes in phone number porting request cases.

When you create number porting cases to transfer your phone numbers from another telephony provider to your 8x8 service, you will immediately see the results of changes made to the status of your requests in the 8x8 Customer Support Portal. See [How do I track the progress of my port request?](/support/docs/how-to-track-my-number-transfer-request-case#how-do-i-track-the-progress-of-my-port-request?) below for instruction on reviewing your number transfer requests. ![clipboard_e63843209eddfc11d234a8bd27fe066ad.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/13757?sv=2026-02-06&spr=https&st=2026-11-03T23%3A30%3A25Z&se=2026-11-04T00%3A30%3A25Z&sr=c&sp=r&sig=HkPJUsZUV0Ey%2FRQ%2Fx2VitZT4aMlvgTMx6ccCImGhafM%3D)

## Applies To

- 8x8 Admin Console
- Number Porting

## What to Expect

- Multiple number porting requests will be grouped in one Number Transfer Request case under the following conditions:
  - Requests submitted within the same 24 hour period.
  - All porting numbers are in the same country.
  - All number transfer requests use the same porting method (manual vs automatic).
  - All number transfer requests have the same contact email distribution list.

## How do I track the progress of my port request?

As with all of your Support cases, you can view the progress of your number transfer requests in the 8x8 Customer Support portal.

To log into the 8x8 Customer Support portal:

1. First, log in to your [8x8 Application Panel](https://apps.8x8.com).
2. Select **My 8x8**.
3. Select **Support** to see your cases.
4. Set **Filter By** to **My Open Cases**, if it isn't already. You will be shown a list of any currently open cases.
5. Select the **Case ID** of the **Number transfer request** case in question.

![clipboard_e63843209eddfc11d234a8bd27fe066ad.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/13757?sv=2026-02-06&spr=https&st=2026-11-03T23%3A30%3A25Z&se=2026-11-04T00%3A30%3A25Z&sr=c&sp=r&sig=HkPJUsZUV0Ey%2FRQ%2Fx2VitZT4aMlvgTMx6ccCImGhafM%3D)

A listing of **Case Information** and **LNP Requests** (number transfer requests) added to the case will appear.

The Status of specific requests is located in the **LNP Requests** > **Request Stage** field. One of several messages will appear:
  - 8x8 Action Needed
  - Awaiting Losing Provider
  - Completed
  - Specific error messages relating to issues with your request.

1. Finally, select **LNP Requests** > **View Details** to open details about a specific request.

![clipboard_ee43e543fd99c07ca5047e873b7b1b19c.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/13758?sv=2026-02-06&spr=https&st=2026-11-03T23%3A30%3A25Z&se=2026-11-04T00%3A30%3A25Z&sr=c&sp=r&sig=HkPJUsZUV0Ey%2FRQ%2Fx2VitZT4aMlvgTMx6ccCImGhafM%3D) Once the number transfer process is complete, your case will be updated and resolved, and you will receive an email notification to let you know. ![clipboard_e0959a81159a88e49ec5904427c4fdd60.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/13756?sv=2026-02-06&spr=https&st=2026-11-03T23%3A30%3A25Z&se=2026-11-04T00%3A30%3A25Z&sr=c&sp=r&sig=HkPJUsZUV0Ey%2FRQ%2Fx2VitZT4aMlvgTMx6ccCImGhafM%3D)