How long does number porting take?

Objective

This article outlines the typical lead times to expect when placing a number port request with 8x8.

All estimates provided here are guidelines only, not guaranteed lead times. Our team are dedicated to making your number porting experience as quick and smooth as possible, but number porting requests involve multiple providers and can therefore be delayed by factors outside 8x8's control.  

Porting to 8x8

• Step One - Submit the port request via 8x8 Admin Console and you will receive a case reference in the format: C1234567.

• Step Two - Varies based on location:    

  • Canada or USA - Skip step two.

  • Republic of Ireland, United Kingdom or the rest of the world - You will receive an email titled “Number Transfer Request”. See the required documentation in 8x8 Number Porting LOAs, for the relevant country. Once the paperwork is gathered and completed please reply to the email, or upload documents to your case via the 8x8 Support Portal.

• Step Three - We will validate your request and get in touch via your case to advise if any further information is required before we can proceed.

• Step Four - We will submit your port request to the current provider targeting your preferred date or, if this is unavailable, the earliest available date.

From this point the lead time for your port request will depend on the country, carrier, volume of numbers and the accuracy of the information provided on your porting documentation. For the best estimate of how long your port request will take to be completed once it has been submitted to the current provider, see below for a breakdown of the minimum lead times.

Minimum Lead Times

Below are the minimum lead times for number porting with 8x8. These estimates assume that accurate information is supplied upon submission of the port request in Admin Console & on any supporting documentation. If your port request is rejected by the current provider, based on the information supplied, then the process must be restarted and the lead time resets.

North America

EMEA

Asia-Pacific

Rest of the World

The number porting lead time varies significantly between different countries. For any country not listed here we would recommend allowing at least 20 business days. If you would like to know the typical lead time for a specific country please submit the port request and, when contacted by our number porting team, ask for more detail on the expected time frame.

Other Porting Timescales

For details on other number porting actions for which lead times apply, please see below.