---
title: "Prevent Blocked Callers from Reaching the Auto Attendant in Admin Console"
slug: "prevent-blocked-callers-from-reaching-the-auto-attendant-in-admin-console"
updated: 2026-04-17T14:21:56Z
published: 2026-05-21T21:26:45Z
canonical: "help.8x8.com/prevent-blocked-callers-from-reaching-the-auto-attendant-in-admin-console"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Prevent Blocked Callers from Reaching the Auto Attendant in Admin Console

## Objective

Prevent unwanted callers from reaching the Auto Attendant in Admin Console.

## Applies To

- Admin Console

## Procedure

1. Remove the number in question from the Auto Attendant.
2. Create a user and add a license to it, in order to be able to assign the number previously assigned to the Auto Attendant.
3. Go to the **Call Forwarding Rules** section of the newly created user:
4. Configure the *When the user gets a call from a blocked caller* rule.
5. Set up a new custom rule which always forwards to the Auto Attendant in question.
6. Make sure that the Block Callers rule comes before (above) the custom Always Forward rule in the **Call Forwarding Rules** hierarchy.

## Additional Information

- As the **Auto Attendant** would not have a built-in blocked caller function, it would need to go through an extension first which can filter out the unwanted calls.
- **Call Forwarding Rules** prioritize active rules from top to bottom. This is why a new custom *Always Forward Rule* needs to be created, instead of using the existing Forward All Calls rule, as that cannot be moved, only disabled.
- Currently the functionality to block numbers for an entire phone system is not supported in Admin Console.