Objective
Remove a telephone number from your 8×8 account.
Applies To
Admin Console
Phone Numbers
Procedure
Log in to Admin Console.
Click ‘Phone Numbers’.
Check that the ‘Status’ for any number(s) to be removed is ‘Available’.
If you wish to remove a number from your account that is currently ‘Assigned’, please see below for the steps to make it ‘Available’.
Service Type
Action
Auto Attendant
Select the auto attendant, remove the telephone number from Phone Numbers. Click Save.
Ring Group
Select the ring group, remove the telephone number from Phone Numbers. Click Save.
User Voice
There are two options, depending on whether or not you still need the user account:
User is needed - Select the user. View the Voice Basic Settings section. Select a new Phone Number for the user. Click Save.
User not needed - Select the user. View the Services and Permissions section. Click the X next to the user's license. Click Continue. Click Save.
Contact Center
Once the number(s) to be removed from your 8x8 account are in ‘Available’ status, return to the ‘Phone Numbers’ page.
Click on the More menu (three dots on the right of the page) and select Return number to 8x8.
If you are returning multiple numbers, you can check the box to the left of each number to make multiple selections. Once all of the numbers have been selected, click on the Return numbers to 8x8 button in the upper right.
A dialog box will appear asking, "Are you sure?" Click Continue to complete the process and return the numbers to 8x8.
Numbers which are ‘Returned to 8x8’ will leave your 8x8 account. This frees up the associated license, allowing you to claim a new number instead. Once a telephone number is returned, it will remain available to you for 90 days, to reclaim if you change your mind.
Additional Information
Q: How can I return a temporary number?
A: Once your porting is complete, the temporary number will automatically be removed from your account.
Q: How can I reclaim a number that I removed from my account?
A: If you removed the number within the last 90 days, it will be available for you to claim via Admin Console. Click here for guidance on how to claim a number.
Q: How can I view numbers that were removed from my account?
A: Unfortunately, once a telephone number is removed from your account it is no longer visible.
Q: If I have an unassigned phone number, do I get charged for it? Or do I need to return it?
A: You don't get billed for spare phone numbers. The numbers are only billed when they are associated with a license. To avoid being charged, make sure the license is unassigned and a partial cancellation (for the license) has been done.
Q: Where can we find a list/directory of numbers we returned to 8×8?
A: Once you cancel a claimed number and return it to the 8x8 pool, it is immediately removed from your visible inventory list