---
title: "Resend the 8x8 User Welcome Email via Admin Console"
slug: "resend-the-8x8-user-welcome-email-via-admin-console"
updated: 2026-09-11T19:19:44Z
published: 2026-09-11T19:19:44Z
canonical: "help.8x8.com/resend-the-8x8-user-welcome-email-via-admin-console"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Resend the 8x8 User Welcome Email via Admin Console

## Objective

Resend an informational Welcome Email to any of your users via 8x8 Admin Console.

## Applies To

- Admin Console
- User Welcome Email
- 8x8 X Series
- 8x8 Editions

## Procedure

When a new user profile is assigned an extension in Admin Console, an introductory email is sent to the user associated with that profile. This email contains the user's:

- **Extension Number**
- **Phone Number**
- **Device Activation Code**
- **Username**
- **Link to setup Account**

Admin Console allows administrators to resend these messages, in case they are deleted or get lost in a user's inbox.

> [!NOTE]
> **Note:**
> 
> If your user does not have an extension assigned, they will not receive a welcome email and you will not be able to resend it.

1. Log in to [**Admin Console**](https://apps.8c8.com).
2. Select **Users**.
3. To the right of the user you need to send the Welcome Email to, select **More Options** (three dots). To send the welcome email to multiple users at once, select the necessary users then select **More Options**.
4. Select **Send Welcome Email**.
5. The user will receive a new *Welcome Email* at the email address associated with their User Profile.

**Additional Notes:**

- When you are bulk uploading the user details through a csv file, you can separate it using commas.
- [When does the Welcome Email Expire?](/support/docs/when-does-the-8x8-welcome-email-expire)
- If you don't see the option to send the Welcome Email to a new user, it's either because you don't have sufficient permissions or the new user's extension hasn't been set up properly.
- There is no option to schedule user log-ons (when the Welcome Email should be sent)
- System administrators are unable to set the user password. The Welcome Email provides a link for the user to set their own unique password.