---
title: "Setting Outbound / External Caller ID in 8x8 Admin Console"
slug: "setting-outbound-external-caller-id-in-8x8-admin-console"
updated: 2026-05-17T17:51:34Z
published: 2026-05-21T21:25:23Z
canonical: "help.8x8.com/setting-outbound-external-caller-id-in-8x8-admin-console"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Setting Outbound / External Caller ID in 8x8 Admin Console

## Objective

Set up Outbound Caller ID. This can be configured by **Set Up Call Forwarding in 8x8 Admin Console**a user or administrator.

## Applies To

- Admin Console
- Caller ID

## Procedure

### Set the Outbound Caller ID

1. Log in to [**Admin Console**](http://login.8x8.com/).
2. Click **Users**.
3. Click **Edit** (pencil icon).
4. Click **External Caller ID** from the menu on the left.
5. Scroll to the **Caller ID** section.
6. Enter the **Display Name** and select the desired **Phone Number** to display. *Note you may have to type in the number in the dropdown for it to appear.* ![2018-12-12_09-23-03.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/9159?sv=2026-02-06&spr=https&st=2026-11-03T23%3A14%3A01Z&se=2026-11-04T00%3A14%3A01Z&sr=c&sp=r&sig=xKD2VmAK4YXE%2BYndO6IEjWdM5JhKduZrvUod%2FNuP27c%3D)
7. Click **Save** at the bottom of the screen.

### Configuring Shared Caller ID

1. Log in to [**Admin Console**](http://login.8x8.com/).
2. Click **Phone Numbers**.
3. Click **More Options** (three dots) to the right of the DID you want to use as a Shared Caller ID.
4. Select **Use as shared caller ID**.
5. Enter a **Display Name** that all extensions using this shared caller ID will display.
6. Click **Save**.
7. Go to the **Users** page.
8. Click **Edit** (pencil icon).
9. Click **External Caller ID** from the menu on the left.
10. Under **Phone Number**, select the DID you designated as a shared caller ID. The **Display Name** field will populate with the shared Display Name for this DID.
11. Click **Save**.

### Setting Your Main Number as the Caller ID for All Extensions

1. Log in to [**Admin Console**](http://login.8x8.com/).
2. Click **Sites**.
3. Click **Edit** (pencil icon).
4. Go to the bottom of the page and click the toggle next to **Set Main Number as Caller ID for all Users Belonging to this Site**. A blue toggle shows this option has been successfully activated.
5. Click **Save** at the bottom of the page.