---
title: "Supported Media File Types Sent by an Agent"
slug: "supported-media-file-types-sent-by-an-agent"
updated: 2026-04-21T14:30:40Z
published: 2026-05-21T21:26:15Z
canonical: "help.8x8.com/supported-media-file-types-sent-by-an-agent"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Supported Media File Types Sent by an Agent

## Overview

The following shows the supported media types that an agent can send via digital channels (Webchat, Email, SMS, and Social) using the attachment icon during an interaction.

## Applies To

- 8x8 Contact Center
- Agent Workspace
- Digital Channels

## File Types

|  | Webchat | WhatsApp | Facebook Messenger | Email | SMS |
| --- | --- | --- | --- | --- | --- |
| Audio | 100 MB | 16 MB | 25 MB | 20 MB | Not available |
| .wav | yes | no | yes | yes | Not available |
| .m4a | yes | yes | no | yes | Not available |
| .ogg | yes | yes | no | yes | Not available |
| .mp3 | yes | yes | yes | yes | Not available |
| .amr | yes | yes | no | yes | Not available |
| .aac | yes | yes | yes | yes | Not available |
| Image | 100 MB | 5 MB | 25 MB | 20 MB | Not available |
| .bmp | yes | no | no | yes | Not available |
| .dib | yes | no | no | yes | Not available |
| .svg | yes | no | no | yes | Not available |
| .png | yes | yes | yes | yes | Not available |
| .gif | yes | yes | yes | yes | Not available |
| .jpeg | yes | yes | yes | yes | Not available |
| Video | 100 MB | 16 MB | 25 MB | 20 MB | Not available |
| .3gp | yes | yes | no | yes | Not available |
| .mp4 | yes | yes | no | yes | Not available |
| .mov | yes | no | yes | yes | Not available |
| .avi | yes | no | no | yes | Not available |
| Documents | 100 MB | 100 MB | 25 MB | 20 MB | Not available |
| .txt | yes | yes | yes | yes | Not available |
| .xls | yes | yes | yes | yes | Not available |
| .xlsx | yes | yes | yes | yes | Not available |
| .doc | yes | yes | yes | yes | Not available |
| .docx | yes | yes | yes | yes | Not available |
| .ppt | yes | yes | yes | yes | Not available |
| .pptx | yes | yes | yes | yes | Not available |
| .pdf | yes | yes | yes | yes | Not available |