---
title: "Why doesn't my toll free caller ID display correctly?"
slug: "toll-free-caller-id-doesn-t-display-properly"
tags: ["Caller ID"]
updated: 2026-08-07T11:29:09Z
published: 2026-08-07T11:29:09Z
canonical: "help.8x8.com/toll-free-caller-id-doesn-t-display-properly"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
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# Why doesn't my toll free caller ID display correctly?

## Question

Why does my Toll Free number not display the caller ID name I have requested and set up?

## Applies To

- Toll Free Numbers
- 8x8 Contact Center
- 8x8 Work

## Answer

Caller ID name for Toll-Free numbers is not handled the same way, industry-wide, as local geographic numbers.

Non-Toll Free numbers carry a tag (known as a Destination Point Code or DPC) so the receiving phone carrier knows which National CNAM (Caller Name) database to pull the Caller ID from.

Toll-Free numbers have no tag, so the receiving phone carrier cannot retrieve a Caller ID from any external database. Carriers must use their own database to trace Caller ID for Toll Free numbers. If the database has no entry for the number this can cause the Caller ID Name to be displayed as a generic ‘Toll Free Caller’ or similar.

## Additional Information

See [How does Caller ID work?](/support/docs/how-does-caller-id-work)