---
title: "What is my passphrase?"
slug: "what-is-my-passphrase"
updated: 2026-05-06T13:23:42Z
published: 2026-05-21T21:28:15Z
canonical: "help.8x8.com/what-is-my-passphrase"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is my passphrase?

## Question

What is my passphrase?

## Applies To

- Account Security

## Answer

To maintain the highest security standards, 8x8 Support will ask you to confirm your identity and ownership of your account when you contact 8x8 intending to make changes and requests involving proprietary information. This is done by verifying your passphrase and your account privileges or account admin status.

The passphrase is separate from your 8x8 application password. The passphrase is a private identifier first created during your initial 8x8 setup.

**The following requires a passphrase and account privileges or admin status.**

- Account-specific information
- Phone system changes
- Billing inquiries
- Billing changes
- Updates to billing information

My 8x8 Administrators with 8x8 *X Series* can view their passphrase by logging in to the 8x8 Support Portal.

1. Log in to your [8x8 Application panel](https://apps.8x8.com).
2. Select **My 8x8**.
3. In the upper right corner, select the drop-down arrow next to your username.
4. Select **My Profile**. Your passphrase is viewable in the **Passphrase** field.