8x8 Admin Console Report Download Fails With Whitelabel Error

Symptom

When trying to download a report from the Admin Console, an error message appears indicating that the download was unsuccessful.  

Whitelabel Error Page

This application has no explicit mapping for /error, so you are seeing this as a fallback.

There was an unexpected error (type=Internal Server Error, status=500).

Applies To

• Admin Console

• Reporting

Resolution

Use a different administrator that does not have a Storage application role without "Storage Admin"

Alternatively, you could add a storage admin role or remove all storage roles from the user.  

These will change users' storage application permissions; please ensure that you understand the impact of amending role assignments to the users before taking action.  

Add Storage Admin Role

1. Log in to Admin Console.

2. In the Menu navigate to Roles & permissions > Assignments.

3. Click Create Assignment.

4. Set the Assign to the affected user.

5. Select Role Storage Admin.

6. Save.

Remove All Storage Roles from User

1. Log in to Admin Console.

2. In the Menu navigate to Roles & permissions > Assignments.

3. Search for the affected user.

4. Locate role assignments for the Storage application.

5. Click the Delete icon.

6. In the Are you sure? pop up click Delete.

Cause

Users with a Storage application role (Site Storage, Storage access, Storage API) who do not have the Storage Admin role are not permitted to download the report.