Create a Rerouting Plan for Contact Center in 8x8 Admin Console

Objective

Create a rerouting plan for 8x8 Contact Center using Admin Console.

Applies To

• 8x8 Contact Center

• Call rerouting

Procedure

1. Log in to Admin Console.

2. Click Channels & logins routing.

3. Under Alternative Plan click Configure.

4. Under Voice Channels, select the channels to reroute traffic from.

5. Click Edit Routing Plans.

6. Select Forward calls.

7. Enter a phone number.

8. Click Save.