Objective
Change the Dial Plan for an 8x8 Contact Center user.
Applies To
8x8 Contact Center
Configuration Manager for Contact Center
Procedure
From Configuration Manager for Contact Center, select Users.
Select Edit next to the desired user.
Navigate to Phone > Outbound Calling > Dial Plan.
Choose a Dial Plan to translate outbound dialing numbers. Select from the International Numbering Plan, North American Numbering Plan, or any custom plan defined for the tenant.
Select Save.
Additional Information:
Question: How do I enable agents to click a specific number before dialing out?
Answer: That is not a feature supported by 8x8