Objective
Create a custom dial plan in 8x8 Contact Center.
Applies To
8x8 Contact Center
Procedure
Log in to Configuration Manager for Contact Center.
From the Home page, select the Dial Plans tab.
Click + to add a new dial plan.
In the Add new Dial Plan window, enter the following information for each rule you wish to include:
Dial Plan Name : Enter a name for the new dial plan.
Dialed String Match Pattern: Define a calling number pattern to apply the dial plan using regular expressions. A regular expression provides a concise and flexible means for matching strings of text, or patterns of characters. Most commonly used regular expressions are:
^ - Matches the starting position of the string.
. - Matches any single character.
* - Matches the preceding element 0 or more times.
$ - Matches the ending position of the string.
[ ] - Matches a single character contained within the brackets. For example, [2-9] specifies any digit from 2 through 9.
( ) - A marked sub-expression within which you define a string to match.
For example, the pattern ^([2-9][0-9][0-9][0-9][0-9][0-9][0-9])$ defines a 7-digit sequence where the first digit is not 0 or 1.
Note:
Defining a dial plan requires sound knowledge of regular expressions.
Rewrite Translation: Define the treatment for the number that matches the specified calling number pattern. For example, the pattern ^([2-9][0-9][0-9][0-9][0-9][0-9][0-9])$ and treatment 1650$1 prepends a 7-digit input with "1650". $1 represents pattern within the (). If you input 5551212, the treatment converts the number to 16505551212.
Rule Comment: Gives a brief description of the treatment received by the rule.
Drag and drop the rules once created to change the order.
(Optional, but recommended) Enter a sequence of digits and click Test to validate the calling number patterns and treatments you have defined. The first matched rules shows a tick to indicate a match.
Click Save.