Azure AD 8x8 Application Logout Generates Microsoft Error Code AADSTS750054

Symptom

When logging out of an 8x8 application, a Microsoft error message appears, displaying code AADSTS750054.

Applies To

• 8x8 Applications

• Microsoft Azure

• Single Sign-On

Resolution

 To resolve this issue:  

1. Navigate to 8x8 Admin Console.

2. Click on Home > Identity and Security.
   

3. Delete the currently-applied URL in Single Sign-On Integration(SSO) > Sign-out page URL. This is typically the same URL as the Sign-in page URL.

4. Add the following URL in its place: https://login.microsoftonline.com/common/wsfederation?wa=wsignout1.0

5. Click Save to complete the change.

6. Test your logout functionality to confirm the fix. 

Cause

This issue can occur with 8x8 applications when both of the following apply:  

• Single Sign-On of 8x8 applications has been configured in both 8x8 Admin Console > Identity and Security and Microsoft Azure.

• The tenant-specific (Microsoft-suggested) Azure SSO Logout URL has been applied to the 8x8 SSO configuration in 8x8 Admin Console.

Additional Information

For more information, see Azure (Entra) AD: 8x8 Single Sign-On (SSO) and User Provisioning (SCIM) Configuration.