Symptom
When trying to leave a comment on cases created from the web platform, you receive an error that reads, "FeedItemTrigger: execution of AfterInsert caused by: System.EmailException: SendEmail failed. First exception on row 0; first error: EMAIL_ADDRESS_BOUNCED, The target object email address is currently marked as bounced.: [targetObjectId, 0035000001zh3rPAAQ] Class.FeedItemClass.newPostWithAttachment: line 94, column 1 Trigger.FeedItemTrigger: line 34, column 1."
Applies To
Support Portal
Case Comments
My 8x8
Resolution
Contact 8x8 Technical Support and reference this article.
Cause
The listed email is on the bounce list.