Question:
Why can I not claim numbers even though Admin Console shows unassigned licenses?
Applies To
Admin Console
Local Number - Included License
Additional Local Number License
The Local Number - Included and the Additional Local Number Licenses allows you to claim or port one local telephone number for that user’s country. It counts toward the pool of local number licenses on your tenant and can be used for
A user’s primary number
Extra user numbers
Ring groups, call queues, auto attendants, fax numbers, or contact center channels
By contrast, Additional Local Numbers are extra local number licenses you purchase separately when you need more numbers than the ones included with your X Series user licenses.
Answer:
The account already has Claimed/Available numbers for assignment.
Check Admin Console > Phone Numbers:
Filters:
Availability: Available
Number Type: Regular
Note
If Toll Free Licenses are in question, select Number Type: Toll-Free
You can also narrow down by country if needed
Once you assign these Claimed/Available Phone Numbers, the license count for Local Number - Included and/or Additional Local Number will adjust appropriately.