Symptom
Unable to claim phone numbers in Admin Console as the number count is showing as negative.
Applies To
Admin Console
Phone Numbers
Cause
This issue can occur when a number of licenses are cancelled from the account but the numbers claimed with those licenses have not been returned to the 8x8 number pool.
Resolution
Option 1
Return available numbers (of the same country) to the 8x8 number pool to level out the balance and free up licenses.
Option 2
Raise a new order for the amount that is showing negative + the number of licenses needed to claim new numbers.