Capture Browser Console, Network, and Jabbind Logs from Agent Workspace in Google Chrome

Objective

Capture Browser Console, Network and Jabbind logs from Agent Workspace in Google Chrome.  

Applies To

• Agent Workspace for Contact Centre

• Google Chrome

Procedure

1. Login to Contact Centre Agent Workspace

2. Click on Menu, More Tools, Developer tools (or press F12)

3. In the developer tools network tab, ensure the preserve log is checked

4. In the developer tools console tab, settings, ensure the preserve log is checked

5. Refresh Agent Workspace by clicking refresh in the browser or pressing F5

6. Once loaded, reproduce the issue

7. Save the console logs    

   • In the developer tools console tab

   • Right-click on the logs and save as.

8. Save the network logs (HAR file)    

   • In the developer tools network tab

   • Click the export logs icon and save the HAR file

9. Save the jabbind event stream    

   • In the developer tools network tab

   • Type jabbind into the filter

   • Select the event source (usually the first jabbind log)

   • Navigate to the response tab

   • Press Control-A to select all

   • Copy and Paste this into Notepad

   • Save the event stream file from Notepad

10. Send these log files to 8x8    

    • Upload to your support case in the portal

    • If the file is too large; you may need to compress it by adding it to a zip file

Additional Information 

Video showing the above procedure