Objective
Retrieve agent call recordings in 8x8 Agent Workspace.
Applies To
8x8 Agent Workspace
Call Recordings
Procedure
Log in to 8x8 Agent Workspace as a Supervisor.
Select Menu > Monitoring.
Select Playback.
Select Add Filter to specify the filtering parameters, such as agents, queues, or channels.
Select the desired recording for a waveform display.
Select Play.
Mouse-driven waveform display requires HTML5-compliant browsers such as Chrome and Firefox.
Additional Information
Supervisor's having supervisor access on queues will be able to run playback through Monitoring tab.