Symptom
After a change is made in a user's Department field in Admin Console, Analytics for 8x8 Work > Call Report > Extension Summary does not reflect the change that was made.
Applies To
Analytics for 8x8 Work
Admin Console
Resolution
Wait 24 hours before running the report after having made changes to the user's Department.
Cause
After a change is made in a user's Department field in Admin Console, there is a delay (up to 24 hours) between the moment the change was made to the moment it is reflected in Analytics for 8x8 Work > Call Report > Extension Summary.