Objective
Finding order status, shipping status, tracking IDs, and order invoices within the 8x8 Support Portal.
Applies To
8x8 Support Portal
Order Status
Purchase History
Tracking Number
All Regions
Procedure
8x8 Support Portal
Log in to your 8x8 Application Panel.
Select My 8x8.
Select Purchase History
Here you can view the Order Number, Order Status, Shipping Status, Tracking ID, and Order Date.
To view the Order, select View Order Detail. The Order will open in a separate browser tab. A sample order is shown below.
Orders in the 8x8 Customer Billing Portal
Your orders also appear in the 8x8 Customer Billing Portal, but they are not invoices and they do not behave like one.
On either the Open Invoices or Paid Invoices tab, a line item that you cannot view is an order, not an invoice. Nothing is missing and there is nothing to retrieve — orders are not issued as invoice documents. You can review the order itself in the 8x8 Support Portal.
Note:
Equipment, devices and shipping are paid at the time of the order and are billed separately from your monthly service charges. They do not appear as recurring charges on your bill.
To view the order and its status
Use the Purchase History steps above. Purchase History is where your order number, order status, shipping status, tracking ID and order date are held, and where you can open the order itself using View Order Detail.
Frequently Asked Questions (FAQs)
Q: I have a line item on my Open or Paid Invoices tab that I cannot view. Why?
A: Because it is an order, not an invoice. A line item you cannot view indicates an order. Review it in the 8x8 Support Portal — go to My 8x8 and select Purchase History.
Q: Where do I find my order number, status or tracking ID?
A: In Purchase History. It shows the Order Number, Order Status, Shipping Status, Tracking ID and Order Date for each order.
Q: Why is my equipment order not on my monthly bill?
A: Equipment and shipping are paid at the time of the order and billed separately from your monthly service charges, so they do not appear as recurring charges.
Q: How do I download an actual invoice?
A: See How to Download Invoices and Statements of Account. Invoices are on the Open Invoices and Paid Invoices tabs and can be downloaded as a PDF.
Additional Information
Invoices and billing
Getting help