Summary
Finding and downloading your invoices is quick once you know where to look. This guide covers how to locate an invoice, get a copy of a past invoice or statement of account, filter by date range, and save it as a PDF. Your statement of account is the same document as your monthly bill.
Applies to
Billing
Invoices and statements of account
Downloading a copy of a past invoice
8x8 Work and 8x8 Contact Center
All regions
Steps
Log in to the 8x8 Application Panel and select My 8x8.
Select the Billing tab, then Billing Statements. Your Billing Portal opens.
Once you're in the billing portal, navigate to the Open Invoices tab. From there, you'll find two options for each invoice: View Bill/Usage and View Transaction( Invoice Customers Only).
Clicking View opens a detailed breakdown of your monthly bill, showing all charges and services for that billing period.
To save a copy, click Download to export your billing statement as a PDF — useful for your records or accounting team.
To access closed invoices, navigate to the Paid Invoices tab. You can filter results by billing start date to quickly locate the invoice you need, and then view or download it. Each invoice provides two options: View Bill/Usage and View Transaction. You can download any paid invoice by using the same steps outlined above.
(Invoice customers only) — Click View under View Transaction to access your monthly invoice documents. To filter invoices by month, click Billing Start Date and your invoices will automatically sort by billing period.
Please review this video for an overview on how to download your invoice
Get a Copy of a Past Invoice or Statement of Account
A statement of account is the same document as your monthly bill. You do not need to raise a case to request one — download it yourself from the billing portal using the steps above.
Current invoices are on the Open Invoices tab.
Settled invoices from the current year are on the Paid Invoices tab.
Filter by Billing Start Date to jump to the month you need, then view or download it as a PDF.
You can also download the usage and service summary alongside the statement.
Note:
Invoices from a previous year are not available to download from the portal. Open a billing case with your Account ID and the months or year you need, and an agent will retrieve the invoices and email them to you. Do the same if you cannot see the Billing section at all. See Create a Case with 8x8 Billing Support.
Frequently Asked Questions (FAQs)
Q: How do I get a statement of account?
A: Download it yourself from the billing portal. Your statement of account is the same document as your monthly bill, available on the Open Invoices and Paid Invoices tabs.
Q: How do I get invoices from a previous month or a previous year?
A: Invoices from the current year are on the Paid Invoices tab — filter by Billing Start Date, then view or download. Invoices from a previous year cannot be downloaded from the portal. Open a billing case and an agent will retrieve them and email them to you.
Q: I can see View Bill/Usage but not View Transaction. Why?
A: View Transaction is for invoice customers only. If you pay by card, use View Bill/Usage to open and download your statement.
Q: I cannot see the Billing section at all.
A: You need Billing Admin or Primary Admin permissions to view invoices. See Billing Portal Login Troubleshooting.
Q: Can invoices be emailed to us automatically instead?
A: Invoice customers receive a summary invoice by email to their designated billing contacts. To change who receives it, see Update Your Billing Contact Email.
Q: I have downloaded my bill but do not understand the charges.
A: See Understanding your 8x8 bill, or Understanding Your 8x8 Invoice (UK) if you are invoiced in pounds sterling with VAT.
Additional Information
Understanding what you downloaded
Understanding Your 8x8 Invoice (UK)
Access and contacts
Paying and disputing