Your Account ID identifies your 8x8 account and is the first thing Billing Support will ask for. Your Billing Telephone Number is a separate identifier used on 8x8 Contact Center accounts. This article explains where to find each.
Applies To
Billing
Account ID and SubAccount ID
Billing Telephone Number
8x8 Contact Center
Find Your Account ID
Your Account ID is printed on your invoice.
Log in to the 8x8 Application Panel.
Select My 8x8. The Customer Billing Portal opens in a new window.
Open the Open Invoices or Paid Invoices tab and find a recent statement.
Select Actions, then View Bill / Usage.
Your Account ID appears in the upper-left corner of the invoice.
If you have more than one account, each has its own SubAccount ID, shown in the same place. This short video walks through finding both.
Note:
Quote your Account ID whenever you contact Billing Support or raise a case. It is the fastest way for an agent to find your account, and including it means fewer questions back.
Find Your Billing Telephone Number
The Billing Telephone Number (BTN) is the main telephone number associated with an 8x8 Contact Center account. It is not shown in the billing portal.
To obtain or change your Billing Telephone Number, open a case with 8x8 Support:
Log in to the 8x8 Application Panel and select My 8x8.
From the Billing Support Center menu, select chatBOT / My Support Portal.
Tell Otto, the 8x8 chat assistant, that you need your Billing Telephone Number.
Select the General Inquiry case type and submit, including your Account ID.
See Create a Case with 8x8 Billing Support.
What Your Statement Does Not Show
Important:
Unlike your Account ID, the porting PIN needed to port numbers away from 8x8 is not on your billing statement. To get one, either ask the 8x8 chat assistant, or contact LNP Support.
Frequently Asked Questions (FAQs)
Q: Where exactly on the invoice is my Account ID?
A: In the upper-left corner of the invoice, above the billing address.
Q: What is the difference between an Account ID and a SubAccount ID?
A: The Account ID identifies your 8x8 account. If your organisation has more than one account, each also carries its own SubAccount ID. Both appear in the same place on the invoice.
Q: Is my Billing Telephone Number the same as my Account ID?
A: No. The Account ID is on your invoice. The Billing Telephone Number applies to 8x8 Contact Center accounts and is only available by raising a case.
Q: I need a porting PIN to move my numbers to another provider.
A: The porting PIN is not on your billing statement. Ask Otto, the 8x8 chat assistant, or contact LNP Support.
Q: I cannot open my invoice to find the Account ID.
A: You need Billing Admin or Primary Admin permissions to view billing statements. See Billing Portal Login Troubleshooting.
Additional Information
Finding and reading your bill
If you cannot get in
Raising a case