Cold or Blind Transfer a Call in 8x8 Agent Workspace

Objective

Blind transferring a call to an agent (transferring without first speaking to the receiving agent).  

Applies To

• 8x8 Contact Center

• Blind Transfer

• Agent Workspace

Procedure

Ensure that, during an active call, you announce the intended transfer to the caller.  

1. Click Transfer (phone icon) to view the status of other agents in the Agent Directory.
   

2. Select an agent or search for an agent and click Cold Transfer. The call is transferred to the selected agent.